unlimited data

Discussion in 'Samsung Galaxy Nexus' started by jgmecarter, Jul 3, 2012.

  1. jgmecarter
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    jgmecarter New Member

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    I ordered my wife a nexus on the 27th. When I called them to activate it they told me that when they put it in the system it took away her unlimited data. They said that they would submit a ticket and the problem would get resolved. Well they called me back today and said that they can not put unlimited data back in the system and because we are all on the same plan we would have to switch to there new plan. I told them that I would not do that and they told me that they are sorry but there is nothing else that they can do. What are my options here I am not giving up my unlimited data on any of my lines
  2. TatDroid
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    TatDroid Active Member

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    I'd talk to a supervisor. If that doesn't work, return the phone and cancel the new contract.
  3. Chizzele
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    Chizzele Team Sourcery Developer

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    Raise some noise, ask for a supervisor and another supervisor, tell them you'll post about it everywhere in forums, blogs, website and anyone else who would listen, tell them you'll start a petition at change.org and that your wife's bosses friend works for the newspaper.... i'm sure you got the point... don't give in... Good luck.
  4. Caesars
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    Caesars Well-Known Member

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    Talk to a supervisor, keep going up the chain.

    Sent from my DROID RAZR using Tapatalk 2
  5. jgmecarter
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    jgmecarter New Member

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    I am on hold with verizon right now and he told me that a lot of people are going to have this problem when the Samsung galaxy S3 start to get activated. I am on hold for another supervisor right now because now one can help me they all say the same thing " the system will not allow them to change it"
  6. jgmecarter
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    jgmecarter New Member

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    They said that they are going to get ahold of the corporate office and they would call me back in a couple of days. Should I keep calling them back or should I give them a couple of days. My wife's phone keeps telling us that it is at the data limit and we need to buy more data
  7. Caesars
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    Caesars Well-Known Member

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    I would keep calling back, also make them notate your account of the situation. Have your wife Call in and have her csr verify that the account is notated,Before you actually hang up. They're going to be saying anything to get off the phone lol. I would personally not stop calling until it's resolved, too much $$$ is at risk.

    Sent from my DROID RAZR using Tapatalk 2
  8. dezymond
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    dezymond Tech Support Mod Staff Member Premium Member

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    I do know Verizon's system was down recently, probably maintenance for their new turd plans (sorry meant "tiered"), but I'm sure there's work around they're just testing your patience. Just stay persistent in contacting them, I'm sure they'll get you your unlimited data back.
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  9. HikenGruven
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    HikenGruven New Member

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    I'm curious what will happen with this too. Already dreading buying my next phone full-retail. :icon_eek:
  10. Caesars
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    Caesars Well-Known Member

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    Any news (OP)?

    Sent from my DROID RAZR using Tapatalk 2
  11. rjcapp
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    rjcapp New Member

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    My experience is that they call back 50% of the time. I would keep on them in a big way. Give them 2 days then I would call them every day. What does the new contract say in writing. They have to honor that.
  12. rlivin
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    rlivin New Member

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    I sure would not wait for a call back. i cant count that high the times that told me that and never call. try to get it escalation dept and get thier number . dont give up they can definetly over ride the system. good luck
  13. jgmecarter
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    jgmecarter New Member

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    I called them back again and have been on the phone with them for the last hour in a half. As of right now they told me that every time her phone tells her that she has reached her data limit to just get 2 more gigs of data and that they will take it off of are bill. They said that it might take a few days to get this fixed. So at least they are trying to make it right. It only took me talking to about 10 different people just to get this far
  14. Caesars
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    Caesars Well-Known Member

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    O Dear, i hope they actually credit those extra gigs lol

    Sent from my DROID RAZR using Tapatalk 2
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  15. jgmecarter
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    jgmecarter New Member

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    I checked my bill and they credited my bill for the two extra gigs and put a 50$ credit on there. So it really does seem like Verizon knows that they messed up and that they are trying to make up for it.
  16. WookieClaws
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    WookieClaws Member

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    That's good to hear! Keep us posted.
  17. jgmecarter
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    jgmecarter New Member

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    Verizon called me back and told me that they got the problem fixed. They said that the problem happen because she had the normal sim card in the DROID charge and when we activated the micro sim card the computer took it as a new line. They also gave us a another 50 dollars which means they gave us a total of a 100$ for the inconvenience. So I can actually say that I am happy with verizon and that they do try and make things right with their customer. But for all the people that is switching to a micro sim card make sure your unlimited stays on your account this is a problem that they said that they are still trying to get fixed in their computers. And thank you to everyone and your feed back