unlimited data

Discussion in 'Samsung Galaxy Nexus' started by jgmecarter, Jul 3, 2012.

  1. jgmecarter

    jgmecarter Member

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    I ordered my wife a nexus on the 27th. When I called them to activate it they told me that when they put it in the system it took away her unlimited data. They said that they would submit a ticket and the problem would get resolved. Well they called me back today and said that they can not put unlimited data back in the system and because we are all on the same plan we would have to switch to there new plan. I told them that I would not do that and they told me that they are sorry but there is nothing else that they can do. What are my options here I am not giving up my unlimited data on any of my lines
     
  2. TatDroid

    TatDroid Active Member

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    I'd talk to a supervisor. If that doesn't work, return the phone and cancel the new contract.
     
  3. Chizzele

    Chizzele Team Sourcery
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    Raise some noise, ask for a supervisor and another supervisor, tell them you'll post about it everywhere in forums, blogs, website and anyone else who would listen, tell them you'll start a petition at change.org and that your wife's bosses friend works for the newspaper.... i'm sure you got the point... don't give in... Good luck.
     
  4. Caesars

    Caesars Senior Member

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    Talk to a supervisor, keep going up the chain.

    Sent from my DROID RAZR using Tapatalk 2
     
  5. jgmecarter

    jgmecarter Member

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    I am on hold with verizon right now and he told me that a lot of people are going to have this problem when the Samsung galaxy S3 start to get activated. I am on hold for another supervisor right now because now one can help me they all say the same thing " the system will not allow them to change it"
     
  6. jgmecarter

    jgmecarter Member

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    They said that they are going to get ahold of the corporate office and they would call me back in a couple of days. Should I keep calling them back or should I give them a couple of days. My wife's phone keeps telling us that it is at the data limit and we need to buy more data
     
  7. Caesars

    Caesars Senior Member

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    I would keep calling back, also make them notate your account of the situation. Have your wife Call in and have her csr verify that the account is notated,Before you actually hang up. They're going to be saying anything to get off the phone lol. I would personally not stop calling until it's resolved, too much $$$ is at risk.

    Sent from my DROID RAZR using Tapatalk 2
     
  8. dezymond

    dezymond Tech Support Mod
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    I do know Verizon's system was down recently, probably maintenance for their new turd plans (sorry meant "tiered"), but I'm sure there's work around they're just testing your patience. Just stay persistent in contacting them, I'm sure they'll get you your unlimited data back.
     
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  9. HikenGruven

    HikenGruven Member

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    I'm curious what will happen with this too. Already dreading buying my next phone full-retail. :icon_eek:
     
  10. Caesars

    Caesars Senior Member

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    Any news (OP)?

    Sent from my DROID RAZR using Tapatalk 2
     
  11. rjcapp

    rjcapp Member

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    My experience is that they call back 50% of the time. I would keep on them in a big way. Give them 2 days then I would call them every day. What does the new contract say in writing. They have to honor that.
     
  12. rlivin

    rlivin New Member

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    I sure would not wait for a call back. i cant count that high the times that told me that and never call. try to get it escalation dept and get thier number . dont give up they can definetly over ride the system. good luck