Unhappy With Verizon Wireless

Discussion in 'Android General Discussions' started by joshclovis, Dec 28, 2009.

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  1. JessiesGirl

    JessiesGirl Member

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    You are out of your mind.

    You have a $600 piece of hardware in your hand. And they are sending you a second $600 piece of hardware, with absolutely no guarantee that you will return the first or any confirmation that the first is damaged. So they are currently out $1000 ($1200 minus the $200 you have paid so far). That sounds generous to me.

    Your expectations are HIGHLY unrealistic.

    What they are offering you is standard policy for internet vendors of good customer service reputation. They are not requiring your allegedly defective Droid back in their hot little hands before sending you a new one. That is decent customer service.
     
  2. joshclovis

    joshclovis New Member

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    Wow I can't believe all the hard feelings in here. I never bashed the droid at all. I love the phone. I was ranting about verizon.

    **mod edit**
     
  3. DroidMunkey

    DroidMunkey Member

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    read posts
    i never said u bash the phone
     
  4. joshclovis

    joshclovis New Member

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    Will a moderator close this thread please.
     
  5. JessiesGirl

    JessiesGirl Member

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    No hard feelings--you are asking for something that is totally unrealistic.

    You want a company to send you a brand new $600 dollar item with no risk to you while you are holding a heavily subsidized $600 item in your hand.

    Why you would expect Verizon to front you $1000 is beyond comprehension.

    Very, very few online retailers will let you return items to their brick and mortar stores. So you should have seen that one coming.

    Furthermore, very few online vendors will send you a replacement item before you return the first item. Verizon is actually being generous here.

    The problem is not us, and the problem is not Verizon.

    The problems are yours.

    You didn't read your purchase agreement and understand your options for return.

    You don't understand that Verizon is actually offering you a better return policy than 90% of internet vendors.

    And you're whining because you posted in a public forum and some people said things that you didn't like. Welcome to the internet.

    Oh my.
     
  6. cereal killer

    cereal killer Administrator
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    cleaned up thread.

    no need to close it but stay on topic.

    You went to a reseller and as everyone pointed out THAT was your problem.

    No use ranting anymore Josh. If you would have went to a corporate store they would have taken care of you. Now you see the problem with going to resellers.

    Discuss the subject like adults.
     
  7. joshclovis

    joshclovis New Member

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    Is it really worth continuing this conversation. I mean ****, give me a damn break. Smart asses are a dime a dozen. Nothing in the return policy I read mentions anything about having to pay for another phone if I chose to exchange mine. Plenty of people have posted on this site about returns/exchanges and no one has ever mentioned going through what I went through. I want to simply make others aware of how it could happen to them.
     
  8. joshclovis

    joshclovis New Member

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    Like I said before, customer service told me I couldn't go to a corporate store. I would have to mail it back. I'm done ranting. Enough said, enough learned. Thanks everyone.
     
  9. Vulcan1600

    Vulcan1600 Super Moderator
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    This is why I always preach corporate store, or buy directly from VZW CS in a call center. You will get much better service. A lot of resellers, and online places like wirefly have their own ETF policies that are in addition or different from your VZW one. And, sounds like you're getting a "Certified Like New" (formerly called FRU). They are adding that $$ to your account to hold as collateral until you return your original phone. Nothing new, been that way for many years. This isn't a new policy whatsoever.

    Many of the issues you talk about are ones that will probably be resolved as soon as you get your replacement.
     
  10. joshclovis

    joshclovis New Member

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    I bought my phone from verizon wireless online. Not wirefly or any other site. The internet sales associate I spoke with tonight advised me it would be a brand new device.
     
  11. JessiesGirl

    JessiesGirl Member

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    Don't forget that you can contact Motorola Customer Support ion this situation. They made the phone and they have a stake in this. If you aren't getting what you want or need from Verizon, try Motorola. If it's truly a hardware issue, they may well be willing to step up here. Many people found Motorola to be of more help with the battery cover, for example. Try them too before you throw in the towel.
     
  12. Narsil

    Narsil Silver Member

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    Your math is off. He's already paid (regardless of how heavily subsidized) for the Droid he has in hand. They would only be fronting the $600 for the Droid they send him. The only conceivable way for Verizon to be "out" over a grand is if he got the second Droid, kept the first, and then somehow got out of his contract and never paid them again.

    Untwist your panties and show a little [un]common 'net courtesy. Let the guy have his rant. Just because you disagree with him doesn't mean you're entitled to brazen incivility. It's a sign of a lack of maturity.
     
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