I purchased a droid about 3 weeks ago. I have had numerous issues which include: loose slider, the speaker pops and cracks, battery cover loose, and unable to send picture messages. I spoke with technical support and customer service over a week ago and I still haven't gotten a call back. I think that's pretty lame. So tonight I decide to exchange my phone for a new one before my 30 days is up. Come to find out I can only exchange over the phone since I bought the phone online. I can't take it to a store for exchange. Even more lame!! Now comes the best part. I had to pay another $200 for a new phone tonight over the phone and they said they would credit my account the money back when they receive the phone I'm supposed to send back. I don't mind forking out the money, don't get me wrong. I just don't feel Verizon handled this situation good at all. Well anyway I'm just ranting. Hope everyone else has or will have a better experience than myself.