Unable to view dialpad while I am talking on the phone.

Discussion in 'Droid Bionic Tech Support' started by olive2dive, May 1, 2013.

  1. olive2dive

    olive2dive New Member

    Joined:
    Mar 3, 2010
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Since the update, whenever I am talking on the phone, I cannot turn the screen on. This is particularly annoying when I am checking voicemail and need to enter my pin or want to delete a message.
     
  2. andiguy

    andiguy New Member

    Joined:
    Dec 4, 2012
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    If you take the phone away from your face, the screen does not come on? Do you have a screen protector, case, or something that might block the sensor? There is nothing in the update that would cause your issue unless something went wrong during the update.
     
  3. olive2dive

    olive2dive New Member

    Joined:
    Mar 3, 2010
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    I have a case on it but the sensors aren't blocked. I can't even turn the screen on until the call is ended.
     
  4. wicked

    wicked DF Administrator Staff Member Premium Member

    Joined:
    Oct 11, 2010
    Messages:
    4,291
    Likes Received:
    645
    Trophy Points:
    228
    Location:
    San Jose, CA
    Ratings:
    +672
    Current Phone Model:
    Sony Xperia Z3
    Twitter:
    @MikeAlvez
    I know it's a hassle but maybe a factory reset?
     
Search tags for this page

galaxy s4 when talking view dialpad

,

talking dailpad

,

talking dialpqd