So I rooted my phone when I first got it to turn off all the social networking crap and tether it to my netbook at work. And that's pretty much all I did with it. I used gemini app manager to freeze the bloatware (I was looking at a list of things we could freeze that I can't find now, this was six months ago). But now I can't get my phone to update to the latest verizon os release. I am on 6.13.215 and when I try to update to 219, it downloads it, turns off the phone, tries to install it, then fails. I went back and unfroze all the stuff I had frozen with gemini, but it doesn't help, it still crashes every time. I'm at a bit of a loss...honestly, I am not *that* technical when it comes to this phone, I've never looked into custom roms or anything like on my tablets because I didn't need them! But I'd really like to switch to 4.0 so... Help, please? Oh right! I have titanium backup on here, so I backed up all my apps and such onto my external sd card and tried the factory reset option that comes with the phone, and that didn't help either. It still crashes during install.