Touchscreen problems with my droid 2 global!

Discussion in 'Motorola Droid 2 Global' started by Berchtwald, Aug 29, 2011.

  1. Berchtwald

    Berchtwald New Member

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    I've had my D2G for a couple of months and it's been working perfectly up until now. When I lock the screen and then unlock it again (using the lock button), it will stop responding to my touch. The phone keeps working perfectly (I can tell that because I can raise the volume etc. using the proper buttons) but it won't respond to touch. After I do a battery pull it works normally until I lock the screen again.
    Please help me I can't have the phone exchanged and I can't afford a new one.
    Thanks in advance
     
  2. Benton

    Benton Member

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    Other than a battery pull, what have you done to get around this? Have you tried a factory reset? Are you running roms? Have you frozen apps, removed bloat, etc? The description you gave is understandble but doesn't eliminate enough possibilities yet to easily offer up suggestions without creating a long list.
     
  3. Berchtwald

    Berchtwald New Member

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    I've tried the factory reset. Sorry but I don't know what the others are lol, can you explain yourself a little more? Thank you. (Also tried cleaning the screen in case that was the problem, but still nothing.)
     
  4. Benton

    Benton Member

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    Is the phone consistent in the problem like...it always (100% of the time) does this when you lock the screen or is it at times it does this? I ask this since I have had issues with the screen not being able to unlock if the phone had been outside or in high humidity and was warm. If this is the case, I am not sure there is much of a fix for this as I feel it has something to do wtih the humidity condensing on screen interior and desensitizing the touch function, there is another thread on this in this forum named Droid 2 Global reoccuring touchscreen issues and there are other threads as well to check. You can search the forums by typing in some key words in the search box located on the top right area of the forum home. Let us know on the frequency of the issue.
     
  5. Berchtwald

    Berchtwald New Member

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    Yes this happens every time I lock and unlock the screen. I don't think the humidity is causing this. If the screen stays unlocked then the phone works fine.
     
  6. Byakushiki

    Byakushiki Member

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    Seems like there's more bad D2G's going around recently, is this a used/refurb?
     
  7. Berchtwald

    Berchtwald New Member

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    It has been for a short time by my uncle, but it was alright when I got it.
     
  8. Benton

    Benton Member

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    Is everything else on your screen functional and in all areas (this is tough to check since most apps only use unique parts of the screen. If there is a dead spot on the screen right where the slider is positioned it could be a hardware issue. Open sometime that would use all portions of the screen or at least the portions where the slider would normally be positioned when in the unlock screen and check out the full wide of the slide-bar position for sensitivity/reaction.

    Edited add-on: Are you running Froyo or the GB leak? People are reporting a big improvement with the unlock screen on the GB leak versus Froyo.
     
    #8 Benton, Aug 29, 2011
    Last edited: Aug 29, 2011
  9. Berchtwald

    Berchtwald New Member

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    I don't actually know, I haven't updated my phone either manually or using the phone update checker. The OS version is 2.4.330. Should I try The GB leak? (Sorry for being a newbie, I don't know much things for my phone yet)
    Edit: I'm guessing I have froyo right?
     
    #9 Berchtwald, Aug 30, 2011
    Last edited: Aug 30, 2011
  10. Benton

    Benton Member

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    Yes, 330 is Froyo. I don't know your warranty situation with the phone in case this is hardware and you could get it exchanged or not. If you install the GB leak and if it did not cure the issue and you wanted to return the phone to Verizon for a warranty exchange you would need to go back to Froyo first. Complex isn't it?
     
  11. MegaThrasher

    MegaThrasher Member

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    Im having touchscreen problems too. My phone was acting like I was touching it when I was not. It gets especially bad when I plug it into the wall charger. Sbfing from fission to stock helped, but didn't eliminate the problem. Should I just sbf back from GB leak and take it into VZ?

    Sent from my DROID2 GLOBAL using DroidForums
     
  12. Benton

    Benton Member

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    That may be the fast track.
     
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