Touch Screen Quit Working

Discussion in 'Motorola Droid 3' started by Andyman74, Mar 24, 2010.

  1. Andyman74

    Andyman74 New Member

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    I backed up my rom, formated and loaded a new rom and now the touch screen doesn't work. Doesn't mater what I load back in..even the rom I backed up, It loads to the lock screen and touch screen won't work. Any one have a fix or know why this is happening?
     
  2. Corinacakes

    Corinacakes Super Moderator
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    you get this fixed andy?
     
  3. Andyman74

    Andyman74 New Member

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    No, I flashed it w/RSD lite and still no go.
     
  4. jstafford1

    jstafford1 Super Moderator
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    If nothing is working sounds like a hardware malfunction, are you within your 30 days?
     
  5. Andyman74

    Andyman74 New Member

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    No, I bought it back in November.
     
  6. jstafford1

    jstafford1 Super Moderator
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    I would say call verizon and see what they can do, don't mention rooting of course, and if they can't do anything try motorola then insurance. Might be out 90 bucks but better than nothing. I don't think rooting caused the problem.
     
  7. Andyman74

    Andyman74 New Member

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    Where does the $90 come into play? Can I get a replacement from Verizon for this? What about insurance? Thanks for your help.
     
  8. jstafford1

    jstafford1 Super Moderator
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    I do belive the deductable fo insurance is $90. but call verizon they might be able to help. The manufactures warranty is for 1 year so they might be able to help.
     
  9. Andyman74

    Andyman74 New Member

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    exchanged for a new one..$0 Hopefully I can keep my hands out of this one :) ....but I doubt it.
     
    #9 Andyman74, Mar 26, 2010
    Last edited by a moderator: Mar 26, 2010
  10. christim

    christim Super Moderator
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    I thought that would be the price you'd be charged.

    These phones come with a 1 yr warranty. With all the various mods out there if one of them was frying the screen there would be a ton of posts about it. In this case the screen died, a hardware issue which resulted in a trade for your defunct phone for a "certified like-new" phone.

    I'm not so worried about the first year. It's next year I'd be concerned.

    Glad it worked out for you.
     
  11. pudah

    pudah Member

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    You dont need to keep your hands out of it if it's a hardware issue. Get it back to stock so the warranty isn't voided. Then USE said warranty to get a reaplcement. It's within the 1 year coverage, so you're fine. It'll likely be a refurbished replacement, but it'll work.
     
  12. Andyman74

    Andyman74 New Member

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    I'm already reading up on the next rom. Damn that didn't take long:)
     
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