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Touch Screen Issues

Discussion in 'Android Tech Support' started by tooqtcute, Jun 19, 2011.

  1. tooqtcute
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    tooqtcute New Member

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    First forgive me because I am not the most tech savvy person but here goes...

    I got a new Verizon Driod and took it in to have my old number switched over. The whole time in the store no issues.

    I got it home - played with it for a bit setting up my facebook and email accounts. I locked it and went to do some errands.

    When I came back the screen would not react at all. I took the battery out to force a reset- still no reaction on the touch screen. In desperation- I called the tech line where he helped me reset it to the factory settings ... HOWEVER... the touch screen STILL doesn't work.

    Please tell me there is some sort of fix for this. I JUST got it... barely used from my sister who had NO issues with it. She had to send in her old droid for a new one and so this one is barely 2 months old... (she has since gone with an updated version)

    Before spending that kind of cash on a phone I wanted to get a feel for the applications and usablity of the device but right now I am not feeling too good about it.

    Any thoughts would be GREATLY appreciated!
  2. heylookapanda
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    heylookapanda New Member

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    I actually had a similar issue with my original Droid and my husband did as well with his droid 2 global. It's an actual technical issue and not even rooting can fix it. It has to be taken to the manufacturer and replaced. I went through 5-6 phones during nearly 2 years of my having he Droid and everyone of hem were replace due to he same problem you are having. I switched to the thunderbolt recently and am having no problems so far. Hasn't been long enough to tell yet, but I haven't had that issue or anything close to it yet. Don't be scared off by this issue. The Droid 2 global is much better. The only time my husband has any issues with his is when its in his pocket when he's working hard and creating too much heat for us phone to handle. I considered going to the iPhone, but was quickly turned back to us Droid when I came across the thunderbolt. I am not a full touch screen fan, but I love my phone.

    The one benefit to buying the phone is he warranty. I paid for he ensurance and it extended my warranty all he way up to two years. You get a refurbished phone, but they fix all the issues... Usually... Lol
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