Total lock up. Can't restart or power off. Razr Maxx HD. Please advise.

Discussion in 'Android Support' started by MTHall720, Nov 5, 2013.

  1. MTHall720

    MTHall720 New Member

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    I was downloading an update to a few apps when my phone suddenly froze totally. Can't turn it off or back on. Completely non responsive. This is my only phone so I am trying to find out how to do a hard reset or something similar.
    Wish I knew what to do.

    ALL advice is greatly appreciated!
     
  2. eddiekeyton

    eddiekeyton Banned

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    Try holding power and volume down. Then when it turns off hold the power and volume up and volume down at the same time.
     
  3. GoCliffGo05

    GoCliffGo05 Super Moderator
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    Yea power + volume down for 10+ seconds will cause a force reboot. It simulates a battery pull.

    Power + vol up on reboot shouldn't be necessary.

    Sent from my DE Moto X
     
  4. eddiekeyton

    eddiekeyton Banned

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    Did the power vol down work?
     
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