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Too many issues with RAZR?

Discussion in 'Droid RAZR Support' started by SGTSCHU, Apr 9, 2012.

  1. SGTSCHU
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    SGTSCHU New Member

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    Hey guys, let me start off by saying that I LOVE MY RAZR. I got it shortly after Christmas and it has been awesome....save for having to exchange it for a 3rd time. This past one lasted a little over a month before battery stopped charging. It has been 3 different issues but issues I shouldn't need to deal with. One was beeping when calling, another for screen going black, and then this battery issue. These aren't common issues but concern is growing. I have been getting certified ones, should I have pressed for a new one instead? Sorry to sound like a rant but it was more meant to see how other people are getting issues resolved. Tech support has been awesome btw.

    Sent from my Transformer TF101 using DroidForums
  2. reallyneatgirl
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    reallyneatgirl New Member

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    Question, with the problems you have been having... are they on a stock Razr or have you rooted and modified in any way?
    Last edited: Apr 9, 2012
  3. SGTSCHU
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    SGTSCHU New Member

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    Completely and utterly stock. Never had the urge or saw the need.
  4. reallyneatgirl
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    reallyneatgirl New Member

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    Hrm, surprising then. I would press for a new one, personally. My fiance and I both have Razrs and have had no real issues not related to modding. Sorry I can't be more help!
  5. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    Not to imply that I doubt you, but when you say the battery stopped charging, what exactly are you doing when charging;

    Are you using the OEM charger?
    Is it the same one that came with your first phone?
    Have you tried a different charger?
    How do you charge, at night only or several times throughout the day?
    Do you use the stock cable as well?
    Do you charge with the phone powered on?
    If so, do you leave the phone display on all night as an alarm clock?
    Have you ever charged it while powered off?
    What is the level of charge when the day starts (%)?
    At what point (% of level) do you decide it requires charging?

    There has to be a reasonable explanation for battery failure.




    Sent from my DROID RAZR using Tapatalk 2 Beta-6
  6. MattCHowell
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    MattCHowell Member

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    What charger r u using?

    Sent from my DROID RAZR using DroidForums
  7. Caesars
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    Caesars Well-Known Member

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    That's the problem once they put you in the refurb cycle:(

    DROID RAZR MAXX
  8. SGTSCHU
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    SGTSCHU New Member

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    To expand on the charging issue...charging stops at 70%, or at least display stops at 70%. The store says it needs to be charged...duh, but no issues came up. Troubleshot with Verizon tech and did all their steps. Factory resets, charge with phone on, charged with off, safe mode. After 8 hours of charging, registers 70%, once it hit 80%. Battery drains rather quickly but not surprized with 30% less battery. I tried routines and resets for the past week hoping it was a software issue that was causing it, no avail. Phone arrived to me updated and doesn't need an update. Talked to Motorola and they were a little help, they thought the battery was starting to fail, causing the phone to read a lower %.

    Motorola is leaning towards a bad section of the battery , only 3/4 is good so only 3/4 gets charged. Can't charge the bad 1/4 of the battery so only gets the 70%.


    I use the stock charger and cord, the one I got with original new phone in Dec.
    I also tried wifes D2 charger/cord.
    I typically only charge at night because it didnt usually drop below 40-50%. Here lately has had half the battery longevity as before and I stop using it around 40%.
    DL'd a few battery widgets during this process and they all say the same 70%. Temp gets around 100 at most.
    I have tried charging with the phone on as well as off.
    I had a SA set to shut everything down but didn't put it back in after the first couple factory resets. I don't have screen on for anything.
    Starts the day at 70%, which is the problem.
    Usually it lasts til I get home and is still 40-50% when I plug it in but now gets lower to 30-40% before charge because of starting lower.

    There must be a reason for the failure but I have ruled out some things. It is the 4th RAZR, same charger that came with original phone that charged the others fine. I don't mod and have done factory resets daily. Yes daily. I didn't add any apps back in to see if an app was triggering something. The only thing I had re-entered was gmail info. I can't come up with any pattern or change from previous RAZRs to this. This wasn't an isolated issue either, it hasn't charged up for the past 9 days. Yes, 9 days I have been trying to figure this out with Verizon and 2 calls from Motorola. Verizon sending another and should be here tomorrow, CLN. Couldn't convince them it warranted a new one.

    I love my Razr and really enjoy her. I just want her to work.
  9. SANhacker
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    SANhacker New Member

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    Sorry to hear about all your problems.
    I must be really lucky as I am on my original RAZR and everything is working flawlessly.
    After going through 4 of them, I think I would consider another phone.
  10. SGTSCHU
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    SGTSCHU New Member

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    It would take alot to get me away from a RAZR. This is not enough. I can deal with some bugs.

    Sent from my DROID RAZR using DroidForums
  11. Nyteravyn
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    Nyteravyn New Member

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    If say go for #4...imho

    Sent from my DROID RAZR using DroidForums
  12. SGTSCHU
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    SGTSCHU New Member

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    Yup, trying #4, hope not a 5th.

    What are the latest tips on breaking the battery in Fox?

    Sent from my DROID RAZR using DroidForums
  13. bruben7886
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    bruben7886 New Member

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    I thought by now most of us would have memorized it :)
    No breaking in a battery
    No calibrating a battery
    You need to calibrate the battery meter:
    Power off, charge fully to 100%, power on and normal use to 15%, power off and recharge 100%.
    Do this every three to four months
    Never let it die completely

    All above info credited to FoxKat.....battery ninja. :)

    Sent from my DROID RAZR using DroidForums
  14. bruben7886
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    bruben7886 New Member

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  15. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    You make me so proud.

    The fact is, a properly calibrated meter will show 100 percent on a fully charged battery even if the battery only has 50 percent of its original capacity. The OP'
    problems are not a bad battery necessarily, but obviously an improperly calibrated meter.

    Sent from my DROID RAZR using Tapatalk 2 Beta-6
  16. bruben7886
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    bruben7886 New Member

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    What can I say Jedi master....your kung-fu is stronger than my kung-fu
    :)

    Sent from my DROID RAZR using DroidForums
  17. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    There was a legend... of a legendary warrior whose skills were the stuff of legend!!

    sent from my DROID RAZR MAXX
  18. SGTSCHU
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    SGTSCHU New Member

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    Got the CLN today and charged, drained to 15% and recharged. Reads 100%. Work it out more tomorrow.

    Would an improperly calibrated meter cause battery saver SA to activate early? Or stop charging battery because it thinks it is 100 even though only 70%? Do these actions read the actual battery or the meter? I'm trying to find why it only read 70% and also displayed a huge drop in battery life? Could meter be that far off, 30% seems huge.

    And why wasnt that recommended by tier 2 tech rep or moto tech?

    Kung fu and all...:-D


    Sent from my Transformer TF101 using DroidForums
  19. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    Assuming during the two charging cycles you did so with power off?

    Certainly could. The meter "tells" the system where it is in the SOC (State of Charge), by reading the information it reports to the CPU.

    This can happen but not specifically due to an out of calibration meter, but more due to charging while powered on, as a result of the parasitic load of the phone throwing off the voltage and current readings. This is why you can only depend on getting a 100% full saturation charge if you charge with power off.

    The only thing that reads the battery voltages and current either while charging or discharging is the battery metering circuitry.

    Explanation above for "stop charging battery".

    It's far too complex for most phone users to grasp and even less likely they'll implement.





    Sent from my DROID RAZR using Tapatalk with speech to text translation. Please excuse any minor grammatical/punctuation/spelling errors.
    Last edited: Apr 11, 2012
  20. SGTSCHU
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    SGTSCHU New Member

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    Well, the cycle continues with another CLN (Certified, Likely Non-functional) for random reboots. Was offered a Nexus or Rezound as alternate swap out. Maybe black just isn`t my color so went with white. As much as I pleaded, no Maxx...

    Sent from my Transformer TF101 using DroidForums
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