Told Rebate was invalid

Discussion in 'Android General Discussions' started by cpinto, Feb 26, 2010.

  1. cpinto
    Offline

    cpinto Member

    Joined:
    Feb 20, 2010
    Messages:
    193
    Likes Received:
    0
    Trophy Points:
    16
    This is more of a Verizon question, but since we are Verizon users I suppose it's OK.

    Bought my Droid at a Verizon Store on January 27, 2010.

    The cost was $299 - $100 rebate as advertised on the website and explained to me in the store.

    They printed all the documentation for me, and I mailed it in.

    Today I get a card that says my rebate was invalid due to the purchase date.

    Has anyone run into this? Called customer service, and they were of no help.

    Called the store, got just a recorder, and no return call.

    I'll be stopping by the store later, but wondering if any one else has any thoughts on this.

    Craig
  2. hookbill
    Offline

    hookbill Premium Member Premium Member

    Joined:
    Nov 30, 2009
    Messages:
    19,545
    Likes Received:
    5
    Trophy Points:
    0
    Location:
    N.E. Ohio

    Because I bought a Storm 2 originally I thought I had a 100.00 rebate on my Droid as well. Turned out there was a rebate available at time of purchase but they didn't give me the rebate forms. It took one call and a long transfer, but after reviewing my account they decided to just credit me 100.00.

    If you did buy during the rebate period, I'd call customer service again and explain your story. If that rep doesn't help tell them you want to escalate the issue to someone above them. You may have to push a bit but you should get the 100.00 refund like I did.
  3. brianr0131
    Offline

    brianr0131 New Member

    Joined:
    Nov 10, 2009
    Messages:
    408
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Cherry Hill, NJ
    Go return it TODAY. It's your 30th day. After they reinstate your "2 year upgrade eligibility" order it from the VZW Website for 199.....or go to Sears or somewhere else online and you can find it as low as $50.

    You may incur a $35 restocking fee, not sure there.

    I don't recommend ever going to the store to buy. I always order online. When I do so and I have issues I can always get the phone replaced with a phone call as opposed to a trip to the store to "prove" my issue to an often clueless "tech". Also, when ordering online you get the rebate instantly.

    Sorry for your issue. I bet if you scream enough they'll just credit the $100 to your account. Make it clear to them over the phone that you plan on returning the phone TODAY if they don't resolve your issue NOW.
  4. Flomaster
    Offline

    Flomaster Premium Member Premium Member

    Joined:
    Jan 14, 2010
    Messages:
    1,073
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    East Texas
    $hlT I haven't mailed in my rebate yet Jan11th was my 30 days I need to get on this asap..

    I'll be pissed of I have to do a long dance with these people to get my money.. I held out because I wanted to make sure I was going to keep the droid now that I am a solid droid owner I want my money.

    -=Jason=-
  5. bloodstains
    Offline

    bloodstains New Member

    Joined:
    Feb 9, 2010
    Messages:
    109
    Likes Received:
    0
    Trophy Points:
    0
    Haha I got mine in December and forgot to mail in the rebate as well. When is the last day to mail it in? With my luck I'm assuming it was a few days ago?
  6. nerdbox08
    Offline

    nerdbox08 New Member

    Joined:
    Jan 2, 2010
    Messages:
    1,154
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Michigan
    Dude, it's been like 1 year and you didn't think about it until today? *sarcasm*

    That's just ... dumb. If you wanted 'your' money that badly you would have been on the ball with it instead of just now thinking of it when someone else brought it up.
  7. Nicely Toasted
    Offline

    Nicely Toasted New Member

    Joined:
    Jan 12, 2010
    Messages:
    47
    Likes Received:
    0
    Trophy Points:
    0
    my rebate paperwork said the 22nd of this month....

    Forgot to mail it in?? That's a $100.00 "epic-fail"...
  8. Backnblack
    Offline

    Backnblack Premium Member Premium Member

    Joined:
    Nov 18, 2009
    Messages:
    11,263
    Likes Received:
    5
    Trophy Points:
    0
    This is why i take my rebate forms to a corp store and talk to customer service. 10mins and it's credited to my account.
  9. cuskit
    Offline

    cuskit New Member

    Joined:
    Nov 26, 2009
    Messages:
    1,381
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Hanging Out at the Jersey Shore
    Jason - are you mixed up on your dates? The Droid was released on Nov 6. No way your 30 days could only be Nov 11... I got mine on Nov 22 - they gave me more than 30 days to return it, my last day was sometime early February. I'm not sure what my last day was for the rebate - but I did send that within the 30 day period - got the Visa debit card a week later.

    If you mean you bought the phone on Nov 11, I'm betting you lost your rebate now. Sorry if that's the case. All these companies that issue rebates count on consumers not filing in time, or not sending back the proper paperwork. I saw headlines time back that unclaimed rebates account for millions of dollars each year. So - in your case it's now millions plus $100.00 ;) Joking of course! But a C-note is a lot to lose in today's economy!

    You can try - talk to a supervisor - push it up the ladder. Worth the hassle if you can still get it.

    In your court - mike :)

    nerdbox08 - "sarcasm" is really not appreciated nor appropriate on these forums. I'm also kind of wondering where you get "it's been like 1 year" from?
  10. ytwokc5
    Offline

    ytwokc5 New Member

    Joined:
    Jan 22, 2010
    Messages:
    159
    Likes Received:
    0
    Trophy Points:
    0
    He can't. When you cut the barcode off the box to send in for your rebate, you can't return the phone. That stinks. I had no problem getting 3 Verizon rebates processed and the Visa cards sent to me. I did send them in within a couple of weeks of purchase though.
  11. nerdbox08
    Offline

    nerdbox08 New Member

    Joined:
    Jan 2, 2010
    Messages:
    1,154
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Michigan
    Then I hope you go back over every other thread with sarcasm and make sure to chastise those people too, don't forget mods and admins while you're at it.

    :)
  12. christim
    Offline

    christim DF Super Moderator Rescue Squad

    Joined:
    Jan 23, 2010
    Messages:
    5,112
    Likes Received:
    1
    Trophy Points:
    0
    Location:
    New England
    This is why companies like rebates and gift cards. Even some in the OP's position end up not bothering and lose out too. I'm not saying they reject all of them but I also don't think they make it super easy too.
  13. Flomaster
    Offline

    Flomaster Premium Member Premium Member

    Joined:
    Jan 14, 2010
    Messages:
    1,073
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    East Texas
    messed the date up I bought it Jan 11th.
    I have a life, family ,new baby son, work, etc some things do slip my mind.... I don't' NEED that $100 for anything, but its entitled to me so yes I do WANT it.
    yeah Mike I messed my dates up im about 45 days or so of owning the droid so im gonna set a reminder to cut the UPC off the box and mail that sucker in.

    -=Jason=-
  14. zakany
    Offline

    zakany New Member

    Joined:
    Dec 31, 2009
    Messages:
    152
    Likes Received:
    0
    Trophy Points:
    0
    They count on a number of those occurrences.

    I get my phone online. No hassle. No stupid rebates. Just a new phone shipped directly to my house.
  15. cpinto
    Offline

    cpinto Member

    Joined:
    Feb 20, 2010
    Messages:
    193
    Likes Received:
    0
    Trophy Points:
    16
    REBATE UPDATE:

    I finally dug up a number to call directly to the rebate center. They explained that the form I had gotten from the Verizon store was outdated.

    Quite often during busy periods the stores will preprint the rebate forms. It just so happened that I had gotten an old form with an invalid rebate period on it.

    After calling, they just corrected it over the phone and my $100 is in the mail.
  16. brianr0131
    Offline

    brianr0131 New Member

    Joined:
    Nov 10, 2009
    Messages:
    408
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Cherry Hill, NJ
    Gotcha. This gives the OP a pretty good argument though as well. "I had to be sure I liked the phone before I mailed the form in, since by cutting the barcode off I am giving up my return rights"

    Call cust serv and ask for a supervisor if you're not happy with the answers. When you're talking to someone with a little authority (hopefully) point out that Sears has the phone for 50 bucks blah blah blah..... you should be fine. I bet they'll credit your account $100
  17. Backnblack
    Offline

    Backnblack Premium Member Premium Member

    Joined:
    Nov 18, 2009
    Messages:
    11,263
    Likes Received:
    5
    Trophy Points:
    0
    Actually cuskit is right..... It's really not needed. And only tolerated to a point.
  18. brianr0131
    Offline

    brianr0131 New Member

    Joined:
    Nov 10, 2009
    Messages:
    408
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Cherry Hill, NJ
    Congratulations!
  19. brianr0131
    Offline

    brianr0131 New Member

    Joined:
    Nov 10, 2009
    Messages:
    408
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Cherry Hill, NJ
    Nice end to the story. Good work.
  20. Flomaster
    Offline

    Flomaster Premium Member Premium Member

    Joined:
    Jan 14, 2010
    Messages:
    1,073
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    East Texas
    can you post that phone number in case I need it?

    -=Jason=-
Search tags for this page
galaxy+s4+rebate+verizon invalid?
,
how long do you have to mail in verizon rebate
,
i forgot to return verizon rebate form
,
i forgot to send in the upc with my verizon rebate
,
invaild purchase date verizon rebate
,
invalid rebate verizon upc
,
online lowes rebate says dept number is invalid
,
s4 verizon debit card rebate invalid
,
samsung s4 upc label verizon lost
,
verizon galaxy s4 rebate invalid purchase date
,
verizon gave expired rebate
,
verizon invalid postmark date
,

verizon rebate invalid

,

verizon rebate invalid purchase date

,
will verizon send my rebate if postmarked date expired