Tired of complaining about the Pre-Loaded Apps? See how to take action today!!

Discussion in 'Android News' started by pc747, Jan 13, 2011.

  1. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    [​IMG]

    If you feel like I do then you should know that the vzw iphone will be free of vzw preloaded apps. And I think its time we get back to the OG droid that is free of bloat.
    Last edited: Jan 13, 2011
  2. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    Apple will not allow vzw to preinstall apps on their product and they are smart. The problem is as a droid owner I pay just as much money as an iphone owner and my phone gets loaded down with no way to remove them. After reading that vzw will allow apple to go with out preloaded apps I got angry and wanted to know why my droid got loaded down. So today I called verizon and they said that it was the manufacturer at fault. So I called both htc and motorola.

    Motorola heard my complaint and said they would pass it up the chain. HTC the rep said it is part of the operating system and they are not going to change it (that was one rep). As a customer their is power in numbers. If one person says their gas pedal is sticking they my get called a moron, but if a bunch of people come out then the manufacturer will have to recall and look at the issue or lose their customer fan base. Motorola and HTC, the top dogs in the android world, will be going toe to toe with arguably the best smart phone manufacturer in apple. Motorola needs their fan base and want to put up numbers to impress stock holders and keep the money rolling. You as the customer are a big part of making that happen and it is on each of us to dictate what we want to purchase.
    If they are not gonna sell the droids at a much lower price then their should not be bloat on the devices period. You work hard for your money and you have the right to expect the best for a high end product.
    So if you are tired of the bloatware that can not be deleted then it is time to form your own destiny and not take what is given to you. Because the precious droid bionic that most of us would like is already getting loaded with bloat. What is the point of 2ghz processor if you have half the ram of the atrix and its bloated.


    If you feel like I do then call up motorola and hit up their live support I would like to see every member here and on other android forums who love their droids but tired of the bloat let motorola, htc, and vzw know how you really feel. Telling us and posting on our forum does little cuz we do not make the product but calling motorola and letting them know can make a big difference. We are a large community if you combine all the Droid forums and we pay at minimum $80 a month. SO each one of us is $2000 to vzw and $600 to motorola and htc...money talks and if the customers are unhappy they will make a change. But because no one is calling them on it then they think we love the bloat.

    Call motorola: 1800-331-6456

    Motorola live chat: https://motorola-global-portal.custhelp.com/app/chat/chat_launch

    Call and bug them on their live chat and encourage other droid users to do the same or your bionic will be a locked and loaded ad the droid x, droid 2, and droid 2 global. I have the droid 2 and my device runs much faster and smoother on an Aosp rom then the loaded up version that is stock.
    I will post a copy of my live chat.

    AFter talking to a live support make sure to speak to call their headquarters here:
    1800-734-5870 and ask to speak to a level 2 and or supervisor.

    And last email verizon your feelings:

    https://www.verizonwireless.com/b2c/contact/email.jsp



    Thanks to all for your help and participation, I believe if we work together and make our feelings known that we will atleast be able to say we went down giving them our best shot.....and at most get devices that are clean and open for the customer to DECIDE what apps he/ she want on THEIR device that they PAID money for.
    Last edited: Jan 19, 2011
  3. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    Here is my chat with a live support for motorola:

    [​IMG] Ceasar: Hi, my name is Ceasar. How may I help you?
    [​IMG] pc747: first can i get a copy of this emailed to me
    [​IMG] pc747: after we are done
    [​IMG] pc747: I had the iphone 3gs and switched to the original droid 1 on release date. I now have a droid 2 and look forward to the bionic but there is an issue that troubles me
    [​IMG] pc747: Why do motorola insist on putting preloaded apps on the newer droids that we can not delete
    [​IMG] Ceasar: Like what type of apps?
    [​IMG] pc747: the droid 2, droid x, droid pro, and droid x comes loaded with kindle, blockbuster, need for speed, and other apps that are on trial base and I can not delete them.
    [​IMG] pc747: We as the customer would like the option to remove those apps. Android o.s, unlike apple, is an open system which allow the user to choose what they want on their phone. If you guys load up our phonw with apps we can not delete then you are just being apple jr.
    [​IMG] pc747: Oh and verizon is allowing apple to release their iphone with out the preloaded apps. And last I checked it cost the same for the iphone as the droids so please can you guys not put preloaded apps on the future android devices like the droid bionic.
    [​IMG] Ceasar: We do apologize for the inconvenience this has caused you and want to assure you that Motorola does value your feedback. We open a record for all consumer contacts which are then routed to the proper department, pc747.
    [​IMG] Ceasar: I assure you, this will certainly be passed on.
    [​IMG] pc747: Thank you, I like the droid products but all we ask as a customer base is allow us to dictate what we want, if you gonna preload them the allow us to delete it after 15 days or so.
    [​IMG] pc747: That is all I have can i get a copy of this emailed to me, thanks
    [​IMG] pc747: and thanks for your time
    [​IMG] Ceasar: I fully understand your concern.
    [​IMG] pc747: That is all I have for you today, thank you sir
    [​IMG] Ceasar: You're welcome.
    [​IMG] Ceasar: If you need any more information get in touch. Thanks from Motorola, bye!
    [​IMG] Ceasar has disconnected.
  4. cereal killer
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    cereal killer DF Administrator Staff Member

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    did my part pc : )

    Rhea: Hi, my name is Rhea. How may I help you?
    cereal killer: Hi Rhea.......
    cereal killer: How can we get Verizon to stop pushing the bloatware to our Android devices?
    cereal killer: Apple has restricted them from doing this
    cereal killer: but we who love Android have to deal with it
    Rhea: I apologize for the inconvenience. What is the model of the phone?
    cereal killer: we have to hack our devices to get it off
    cereal killer: Droid 1
    cereal killer: A855
    cereal killer: They have put in on the X and Droid 2 Global as well
    Rhea: Just want to verify, the bloatware are preloaded applications on the phone and we could not delete them.
    cereal killer: yes
    Rhea: Do you mean that those applications are not there before and now your service provider have put it there?
    cereal killer: no i was just going to clarify that. It comes preloaded
    cereal killer: I said pushed but I meant preloadedand forced
    Rhea: Oh, okay and you wanted to remove it, correct?
    cereal killer: Yes alot of us do
    Rhea: I am so sorry but we could not remove or delete preloaded applications on the phone.
    cereal killer: Can you guys stop this practice and force VZW to not subject us to this?
    cereal killer: Apple has told them no and they listened
    Rhea: I apologize. Rest assured that everything on my end is documented and recorded so this concern will be investigated and escalated so Motorola can do an immediate action for this request.
    cereal killer: That would be fantastic....let me ask you..
    Rhea: Go ahead please.
    cereal killer: I know you are telling me that it will be escalated but will it in fact get attention?
    Rhea: Yes, of course. Our chat session are directly saved on our system and it will go directly to our engineering department for review and they are the one who sends the session to a specific department for further review and evaluation.
    cereal killer: Excelent Rhea..thank you very much for your time
    Rhea: You are welcome.
    Rhea: So will there be anything else?
    cereal killer: No..but thank you very much
  5. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    Now go out and invite other droid new and droid based forums to do the same.
  6. J*Bishop
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    J*Bishop New Member

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    nice! i'm on it!
  7. forum8417
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    forum8417 New Member

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    I just did the same thing although my guy didnt seem as nice. I wonder if he has gotten alot of that on his chats today! I hope so!
  8. cshotter
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    cshotter New Member

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    [​IMG] Ceasar: Hi, my name is Ceasar. How may I help you?
    [​IMG] Chris: Yes I would like to discuss with you how to remove the preloaded software on my device. I.e. the games that are not free.
    [​IMG] Chris: Ceasar are you there?
    [​IMG] Ceasar: May I know the model of the phone?
    [​IMG] Chris: Droid 2
    [​IMG] Ceasar: If those are preloaded apps, it can not be uninstalled off the phone since they are embedded on the software.
    [​IMG] Chris: But why?
    [​IMG] Ceasar: We can only remove or uninstall downloaded apps.
    [​IMG] Chris: I use Netflix, not Blockbuster for example. Why must I be forced to have that software on MY phone.
    [​IMG] Ceasar: You can still use Netflix at the same time.
    [​IMG] Chris: If I purchase a computer it comes preinstalled with programs, I understand that, to subsidize a small portion of the computer. At the end of the day though I can uninstall all of this bloatware. Why do I not have this option to uninstall? Why must I be forced to have Verizon software on the device that is mine?
    [​IMG] Ceasar: We do apologize for the inconvenience this has caused you and want to assure you that Motorola does value your feedback. We open a record for all consumer contacts which are then routed to the proper department.
    [​IMG] Ceasar: I assure you, this will certainly be passed on.
    [​IMG] Chris: What department handles this decision?
    [​IMG] Chris: Ceasar can you provide me with the contact information for the department that handles the decision for the bloatware to be placed on the devices and for them to be unable to be removed?
    [​IMG] Ceasar: You can also raise this concern on our support forums and through this link: [​IMG] Contact Us - Motorola Solutions USA
    [​IMG] Chris Shotter: Anything more direct? I don't want to get lost in a seas of complaints.
    [​IMG] Ceasar: The link that I gave you has the contact numbers, Chris.
    [​IMG] Chris: I am presuming that I would want to contact Software Applications at +1.866.416.8545?
    [​IMG] Ceasar: Yes, correct.
    [​IMG] Chris: Thank you for your help on this matter. Are you seeing a large amount of complaints regarding this issue?
    [​IMG] Ceasar: Not at all. But we do keep a record or copy of all our customer's feedback.
    [​IMG] Chris: Thank you again.
  9. Detonation
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    Detonation New Member

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    Not to be a debbie downer, but this community (the active part at least) is probably 1% or less of total droid users. A handful of complaints to the manufacturers isn't going to matter much to them when millions of other buyers don't care about having preloaded apps.
  10. kodiak799
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    kodiak799 Well-Known Member

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    Rooted or not, the "bloatware" only impacts me in so far as it takes up ram (much less of an issue with storing apps on the SD or non-ram internal memory). Of course, much of the bloatware seems incapable of being moved to SD.

    Just like I don't get the obsession with the app drawer. Once I started getting a good number of apps the app drawer became too inefficient a method of organization and I just organized things into folders on one homescreen as an alternative. The bloatware is out of sight, out of mind.
  11. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    I think some of the people do care because I know people who no nothing about these forums who want to remove them. Now you are right if only we complain then it could get lost but if we get on motorola's face book, and twittier, and talk to people at work then maybe we can get more than just the 1% complaining.
  12. czerdrill
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    czerdrill New Member

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    Yeah, and the problem is not everyone on the forum is going to do this, so it becomes far less than 1% that report this issue. I don't think this is something that can be stopped by a few petitions it's something that simply has to be decided on the corporate level by the manufacturer or VZW (whichever one is responsible for it). The funny thing is, I'm sure people wouldn't mind as much if you had the option to uninstall. It's pretty ridiculous that you have to hack your device to get rid of this stuff...

    the plus side is, i'm assuming the majority or very close to it, of the users in this forum have their phone hacked, so for the ones that really do care its almost always removable with little effort
  13. cereal killer
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    cereal killer DF Administrator Staff Member

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    and we understand that. The point of this thread is for those that have an issue with this practice and have been vocal about it (which would include me). They can at least do their part and have their voice heard.

    Nothing worse than complaining and doing nothing
    Last edited: Jan 13, 2011
  14. kodiak799
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    kodiak799 Well-Known Member

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    It's a lost cause. Look no further than the PC market which has only spiraled out of control with respect to bloatware. Sure, you can uninstall some of the stuff if you know what you are doing, but in some cases removing them messes up some features.
  15. jstafford1
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    jstafford1 DF Super Moderator Rescue Squad

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    The point I think isn't so much that they put it on, its that it cannot be removed. Even on PC's you can remove all the bloat and it won't mess up the computer. If you remove some of the bloat from your phone it get screwed. That's the issue.
  16. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    Lost cause...... its only a lost cause if you sit on the computer and say whooa is me. Can I guarantee they will stop doing it. NO But i can assure that if we all voice our concerns that executives will take that into consideration because they depend upon their loyal fan base. I can see if we was calling to ask them to unlock the bootloader...but we are not we asking them to stop the bloat. And customers should not have to root to remove it. Those that own a newer droid, like myself, can tell you it is getting ridiculous. At least compromise and let us remove it after having the device for few days.
  17. kodiak799
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    kodiak799 Well-Known Member

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    Ehhh, like I said, out of sight and out of mind. With ram and storage increasing, it really becomes less and less of an issue. There's bigger fish to fry, IMO.
  18. cereal killer
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    cereal killer DF Administrator Staff Member

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    I don't know how most others feel but i'd rather be on the battlefield fighting for what I believe in rather than sitting in the safety of my home saying it's pointless but thats just me : )

    300 Spartans knowingly went to their death for what they believed in the least I can do is an online chat hahahaha
    Last edited: Jan 13, 2011
  19. jstafford1
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    I just got off the chat line with Moto....ugh..not even worth posting a copy. Guy seemed confused as to what I was talking about and just said no updates on if the preloaded stuff can be removed. Was hoping for Caesar.....got Ronald.
  20. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    So with bigger ram, what is to keep them from loading it up with more junk. "If you don't stand for something, you will fall for anything." We not asking people to make trouble by acting a fool at your vzw wireless store. First it was just blockbuster, then it became bing and vzw navigation app.....it is gonna keep on going just like they do with pc's. Also a apple macbook is twice the cost of a pc laptop, but you pay the same price for an iphone that you will pay for a droid. So you are not "making trouble" you are wanting to get the same value out of your droid that is on the iphone. In other words if apple stood up and said no to vzw, we are telling motorola we have your back to do the same thing.
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