I had to call tech support on Friday to resolve an issue I had concerning M2M charges. Long story short, my issue was resolved and my wife's Rezound will be delivered today. A full 8 months before she was due for an upgrade! She is VERY excited to be receiving an early Christmas present. The technician also took $50 off of our overage charge which was completely unexpected and I still have my upgrade available for when the elusive Nexus gets released. As frustrated as I am with Verizon, it's nice to see that they are still trying to please their customers. Just thought I would post this in case there were others who might like to order this phone but aren't due for an upgrade yet. Give them a call, you may get pleasantly surprised, as we did.