The Official: I am having reception issues thread

Discussion in 'Samsung Galaxy Nexus' started by pc747, Dec 23, 2011.

  1. ffactoryxx

    ffactoryxx Member

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    Does this 30 day policy apply to anyone who ordered at a 3rd party site such as lets talk? Also what is this $35 restocking fee? Does this apply to phones with problems.


     
  2. pc747

    pc747 DF Administrator Staff Member Rescue Squad

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    You are going to have to talk to the 3rd party vendor.
     
  3. proangler

    proangler Member

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    I have less bars then my bolt ansnd charge. Alot of dropped call
     
  4. catfisher

    catfisher Member

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    I sent an email to VZW about an hour ago. I am generally a -90 dBm or worse...While I have only officially dropped one call, I have had issues connecting to Tango for a video call on a number of occassions and pretty frequent losses of data. This is all on 3G mind you.

    Hopefully if enough of us contact Big Red, we might actually see some assistance. I mentioned, in my message, that I am not interested in their "Band-Aid" fix for fixing just the bars...not the radio issue. Basically, I was just curious about the response I would get. I will update everyone when I (if I...) hear anything.
     
  5. trebills

    trebills New Member

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    I doubt you will hear anything. I just got off the phone with Big Reds tech support in hopes of getting some answers. Got nothing, not even confirmation that this is a known issue and a real fix is in the works.. I hate to say it but if this doesn't get fixed I am going to have to take this device back.

    Sent from my Galaxy Nexus
     
  6. steveky

    steveky Member

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    Does that mean this issue will be resolved with a software update AND new radios, meaning newly manufactured phones? So should I hold out until my local store sells out of their first batch? I'm pretty close to retiring my OG for the Nexus. However, the signal/reception issues are a major concern.
     
  7. catfisher

    catfisher Member

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    Oh believe me, I understand that I probably will get no assistance from Big Red. They already have my money, therefore, they no longer care. The only thing I really need them to do is extend the 14 day BS return policy, just in case.
     
  8. trebills

    trebills New Member

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    It's my understanding that all phones purchased between thanksgiving and Christmas get the worry free guarantee til January 15th.

    Sent from my Galaxy Nexus
     
  9. Bucknell2013

    Bucknell2013 Member

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    I can confirm that this is indeed the case. When I was talking to the reps to get my GN, this was brought up at least three times.
     
  10. lfylove

    lfylove Member

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    I get good reception but sometimes on the top bar of 3g will show and I'll have no connection even though I'm in same spot

    Sent from my Galaxy Nexus using DroidForums
     
  11. AspenSTi

    AspenSTi Member

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    Here's mine again, even with full 4g it was no where near my wife's DX which was at -66dbm. I have yet to drop any calls or not have signal whenever I needed it however.

    Sent from my Galaxy Nexus using DroidForums
     
  12. pc747

    pc747 DF Administrator Staff Member Rescue Squad

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    Yeah I would love to have those numbers. By the way vzw just want to get it in -90dBms so when they see that they gonna see that there is nothing wrong with your reception.
     
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