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The Official: I am having reception issues thread

Discussion in 'Samsung Galaxy Nexus' started by pc747, Dec 23, 2011.

  1. pc747
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    pc747 DF Administrator Staff Member

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    There is enough people with this issue that make me think there may be something to this. At the same time not every one is having an issue. If you are having issues you first need to email verizon and in that email you need to post your average signal strength. I recommend you get 5 days of data so you can get a good average. Please in your email do not post that you have "1 or 2 bars" of 4g. Bars do not mean anything and if they think its just issues with bars they will just raise them. You need to go into settings, about phone, signal strength and put your average dBm in the email. (example: I average betwwn -110dBm to -130dBm). Providing them with physical data will help them more with testing than emailing about how many bars you have. After you emailed vzw then you can post your anger here. If you did not email vzw then crying and moaning is just wasting everyone's time. The 10 mins it take you to type an angry post could be used to send an informed email to vzw so they can build up some concrete data to better help the see how big of a problem this is and better know how to correct it. So please if you have reception problems make sure you email vzw your data so technicians can get a better feel of the issue.

    Thanks and Hang in there we waited all this time to finally get our nexus and we are not gonna just give it up with out a fight so fight on. Oh and the first dev that beats vzw to the punch and provide us with a fix I have $20 I can throw in to your donation bin, sorry if 20 isnt enough but its the holidays.

    DancingNexus
    Last edited: Dec 23, 2011
  2. CdzNutz
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    CdzNutz New Member

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    Location:
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    What range should it be in?
  3. pc747
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    pc747 DF Administrator Staff Member

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    mt tbolt was averaging between -80 and -90 and that is optimal.
  4. pc747
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    pc747 DF Administrator Staff Member

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    by the way i sent my email this morning.
  5. jntdroid
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    jntdroid DF Super Moderator Premium Member

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    It would probably be helpful to post your geographic location as well.
  6. pilot25
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    pilot25 New Member

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    I get a good signal almost all the time. Right now -59dBm but it frequently just completely drops off. I have to reset the phone or put it in airplane mode for 10 seconds.

    Center of Philly right now.
  7. fish1552
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    fish1552 Premium Member Premium Member

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    It would be awesome if someone could whip together an app to record that info maybe every 30 minutes -1 hour over a 5 day period that we could then save to a file on the phone and email later.
    I would donate money to them.
  8. pc747
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    pc747 DF Administrator Staff Member

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  9. AspenSTi
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    AspenSTi New Member

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    Here's mine throughout the day, I always have reception, but it is never that great. It doesn't bother me much, but thought I might contribute...
    (crap didn't upload all of them, damn phone/app, lol)

    Sent from my Galaxy Nexus using DroidForums
    Last edited: Dec 23, 2011
  10. CdzNutz
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    CdzNutz New Member

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    Location:
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    Sent mine just a few minutes ago. By the way running between -110 and - 130 myself. Been checking it about twice an hour for a couple of days...
  11. CdzNutz
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    CdzNutz New Member

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    Location:
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    BTW.....Houston TX
  12. pc747
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    pc747 DF Administrator Staff Member

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    If you are having calls drop make a log of it and report every incident to vzw by email and/or calling a tech rep. They take drop calls serious so if its consistent they will have yo look into it.
  13. kimintenn
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    kimintenn New Member

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    The best my signal has ever been is -99 and I'm in a major city that has good 4G coverage... It's usually around -120. With that being said I've only lost signal completely a few times but I never had an issue before with my OG Droid. I tested mine next to a Rezound at a Verizon store and it had -57 while mine had -110 an inch away.

    Does anyone have an email for Verizon that we should use? I'm not sure if I have a bad unit or if they're all like this.
  14. pc747
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    pc747 DF Administrator Staff Member

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    This is an issue plaguing a lot of people's nexus so it may not be a bad unit. If so then they have a huge problem. Ima post the email in the morning i am currently at work.

    Sent from my Galaxy Nexus using DroidForums
  15. mindmachine
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    mindmachine New Member

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    Signal Issue, weak radio

    Hi,

    I got my nexus on the 15th and they replaced it on the 19th and still the same issue on the second phone. I had the thunderbolt before this phone and my thunderbolt was running on average 10 to 20 db better signal reading then the nexus in the same locations. MY nexus is running -93 to more often -100 to -120db in the same locations as my thunderbolt would run -83 to -93db. plus the fluculation of the nexus signal is much greater than the thunderbolt. I hate to say it but i cant live with the nexus signal problem if they continue saying there is not a problem. After my first case number they replaced the phone since i had the thunderbolt and could compare the two phones behavior in the same locations. I do no live in a 4g area yet, but my thunderbolt always had a rock solid signal and i really need that capability. My last conversation with teck support said the engineers say ther is not anything wrong with the nexus and i must have had a bad phone, so they replaced it. now i am on a second case and my second phone is no better than the first.

    I hat to say it, but i may have to return it unless they give me another phone or admit there is a problem they think will be fixed down the road. back to the bolt i am afraid, even i love the nexus i cant live with a weak radio. I am running 30 to 35% without a signal where in the same location the thunderbolt almost never reporter more than 5% time without a signal and most of the time it was 0% w/o signal.
  16. SSHGuru
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    SSHGuru New Member

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    I think this is an issue with ALL of the GNex phones and will be addressed. However it's only been out such a short time that who knows when it will be fixed.I

    I get terrific phone reception and terrible internet and wi-fi.
  17. bengalvfan
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    bengalvfan New Member

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    I am sitting here at my inlaws for Xmas in Lena, llinois (only 3g available) and I cannot even connect to 3g when my family have no problem at all connecting with an original Droid and a Droid pro.

    If the problem was just how the bars/signal was displayed I should be able connect also.
  18. mindmachine
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    mindmachine New Member

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    VZ rep says, engineers deny any radio issues, says call samsung !

    Hi guys,,

    CALL SAMSUNG TECK! Verizon rep told me, i am on my second phone and still no better. I had OG Driod, Driod X, Thunderbolt, and no problems till the Nexus. So i am calling Samsung soon.

    Would definitely not hurt to contact VZ teck too.
    Last edited: Dec 26, 2011
  19. pc747
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    pc747 DF Administrator Staff Member

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    Samsung tech....hmm I am curious about that.

    Sent from my Galaxy Nexus using DroidForums
  20. mindmachine
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    mindmachine New Member

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    VZ rep says, engineers deny any radio issues, says call samsung !



    Obvious, samsung is closer to google on this phone than they are with Old VZ i guess, you know riff over the wallet, and such. Who knows, but she said the samsung will probably be the first to know if they decide that they have an issue that needs fixed. Dont just be curios, call them if you have the issue on your phone.
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