This phone is ugly. the screen should have been bigger, theres too much phone bezel, the battery cover is ugly, they should have used a soft touch type of paint. The Main 4 keys above the keyboard should have been physical buttons (I find myself accidently hitting them whether I'm playing a game in landscape mode. With that being said, I love this phone!! lol. I even told the people at Best Buy when I purchased this phone "I know this phone is ugly, but its practical" Which is true. The keyboard in this form factor makes a whole hell of a difference. I dont like slideout keyboards..its a hassle to slide the keyboard out and the keys are too spaced apart. I dont know about you guys but I was a big fan of the Treo 755p, Blackberry Curve/Tour, and the Palm Pre. I'm tired of people talking about touchscreens, how touchscreen keyboards are the future which is just bologna. I'd type like a mad man on my Treo and with enough practice, I'll be typing with such a quickness on this phone. I'm jumping ship from Sprint so, I cant say I'm too happy with the Verizon prices and how I have to pay extra for some of the features I'd get for free on Sprint but all in all I"m happy, also the main reason I got this was since its both gsm/cdma. :icon_ banana: Oh one more thing, this phone feels a hell of a lot snappier then the HTC Evo which I also used while on Sprint.