T-Mobile Ranks #1 when it comes to Customer Service Experience among US Carriers

Discussion in 'Android News' started by wicked, Feb 4, 2016.

  1. wicked

    wicked Administrator
    Staff Member Premium Member

    Joined:
    Oct 11, 2010
    Messages:
    5,264
    Likes Received:
    1,494
    Trophy Points:
    273
    Location:
    San Jose, CA
    Ratings:
    +1,696
    Current Phone Model:
    Nexus 6P
    Twitter:
    @MikeAlvez
    [​IMG]



    According to JD Power and Associates, T-Mobile customers are the happiest when it comes to dealing with the customer service department who ranked the customer service experience of U.S. wireless carriers. On a scale of 0 to 1000, T-Mobile ranked #1 and scored 802 points in JD Power's survey, edging out AT&T whom finished with a tally of 800. Of the four major U.S. carriers, only those two received the maximum five Power Circle ratings points from consumers. Verizon's score of 786 was two points below the average of full-service carriers, and Sprint was last with a 755 tally.

    Virgin Mobile took first in customer service experience among non-contract carriers with a 770 score in the survey, followed by the 765 by Cricket. Boost Mobile was next with 762. The trio of pre-paid carriers each received the maximum Power Circle rating of five from consumers. MetroPCS scored 751, indicating that it has not yet completely immersed itself with the 'customer first' culture of parent T-Mobile.

    So are you happy with the customer service experience with your carrier? Please let us know and which carrier you have!

    JD Power
     
    • Like Like x 1
  2. xeene

    xeene Gold Member

    Joined:
    Jun 28, 2010
    Messages:
    3,039
    Likes Received:
    881
    Trophy Points:
    208
    Location:
    usa
    Ratings:
    +1,014
    • Like Like x 1
  3. johnomaz

    johnomaz Silver Member

    Joined:
    Jul 12, 2010
    Messages:
    3,158
    Likes Received:
    619
    Trophy Points:
    178
    Location:
    Central Valley, California
    Ratings:
    +756
    Current Phone Model:
    Google Pixel XL
    For the time I was on TMobile (just switched to sprint for $$$ reasons) I always had great experiences with their customer service whether it was online, on phone or in store. The sprint service I've gotten has also been pretty darn good. Got some great deals when I signed up ($108 activated fees waved for 3 lines).
     
    #3 johnomaz, Feb 4, 2016
    Last edited: Feb 5, 2016
    • Like Like x 1
  4. kjumper187

    kjumper187 Active Member

    Joined:
    Jan 1, 2010
    Messages:
    120
    Likes Received:
    45
    Trophy Points:
    28
    Location:
    Metro Detroit
    Ratings:
    +54
    I agree with this. Their CS is fantastic.
     
    • Like Like x 1