T-Mobile Ranks #1 when it comes to Customer Service Experience among US Carriers

Discussion in 'Android News' started by wicked, Feb 4, 2016.

  1. wicked

    wicked Administrator
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    According to JD Power and Associates, T-Mobile customers are the happiest when it comes to dealing with the customer service department who ranked the customer service experience of U.S. wireless carriers. On a scale of 0 to 1000, T-Mobile ranked #1 and scored 802 points in JD Power's survey, edging out AT&T whom finished with a tally of 800. Of the four major U.S. carriers, only those two received the maximum five Power Circle ratings points from consumers. Verizon's score of 786 was two points below the average of full-service carriers, and Sprint was last with a 755 tally.

    Virgin Mobile took first in customer service experience among non-contract carriers with a 770 score in the survey, followed by the 765 by Cricket. Boost Mobile was next with 762. The trio of pre-paid carriers each received the maximum Power Circle rating of five from consumers. MetroPCS scored 751, indicating that it has not yet completely immersed itself with the 'customer first' culture of parent T-Mobile.

    So are you happy with the customer service experience with your carrier? Please let us know and which carrier you have!

    JD Power
     
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  2. xeene

    xeene Gold Member

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  3. johnomaz

    johnomaz Silver Member

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    For the time I was on TMobile (just switched to sprint for $$$ reasons) I always had great experiences with their customer service whether it was online, on phone or in store. The sprint service I've gotten has also been pretty darn good. Got some great deals when I signed up ($108 activated fees waved for 3 lines).
     
    #3 johnomaz, Feb 4, 2016
    Last edited: Feb 5, 2016
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  4. kjumper187

    kjumper187 Active Member

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    I agree with this. Their CS is fantastic.
     
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