System update failing

Discussion in 'Android Support' started by kamsd, Jul 9, 2014.

  1. kamsd

    kamsd New Member

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    I have a samsung galaxy victory and since ive gotten the phone wont system update. the update notification pops up and it goes to the installing screen and gets halfway through and then it says error in cache installation aborted and im forced to reboot it without the update having been installed.
     
  2. bkdodger

    bkdodger Super Moderator
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    Welcome to the forum ..I'm not familiar with the phone ...is it stock ?
    Also I know Samsung Kies supports firmware updates ..I'm not sure on your model though

    M8 tap'd
     
  3. kamsd

    kamsd New Member

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    Umm... I'm not so informed with this stuff... so what do you mean by is it stock?
    And do you mean the model number?
     
  4. CJM

    CJM Super Moderator
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    He means, is it the way it came from the factory without any modifications to the operating system.

    Did you buy the phone from someone or did you buy it from a retailer?

    Tapped from a Moto X
     
  5. Jeffrey

    Jeffrey Premium Member
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    Welcome to the Forum.
     
  6. kamsd

    kamsd New Member

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    from a retailer.
     
  7. bkdodger

    bkdodger Super Moderator
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    What carrier ? And can you tell us what version you are running ? Go to settings about phone ...

    M8 tap'd
     
  8. kamsd

    kamsd New Member

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    Sprint. And 4.0.4
     
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