I'm not hopeful for a resolution of the problem, but I decided there was nothing to lose asking here. I'd had issues with certain apps being unstable or laggy, as well as a new issue with dropped calls. Verizon suggested a hard reset. Soo...I backed up everything (data, not apps) via Missing Sync. I knew I'd need to reinstall the apps. No biggie, I thought. Everything reloaded okay, but now the new version of Missing Sync on the phone won't communicate with the version on the laptop. So, I think I need the previous version of MS for the phone. The current one is 1.7.xxx; I think I need 1.6.xxx If anyone has a way to send me that app, or can direct me to it, or who has suggestions to get me linked back up, I'd appreciate it.