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sync issue

Discussion in 'Droid RAZR M' started by ktmoutlaw, Dec 6, 2013.

  1. ktmoutlaw
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    ktmoutlaw New Member

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    I have RAZR M and my secondary email accounts stop sync after battery power drops below 20% how can I get them to sync again? Looked in settings under data usage and it shows sync checked?
  2. MotoXGirl
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    MotoXGirl New Member

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    Go into the actual email account itself, click the menu and hit sync. That should get it syncing again.
  3. ktmoutlaw
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    ktmoutlaw New Member

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    I sync yesterday "manually" by hitting the button still nothing arrived today until I refreshed
  4. MotoXGirl
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    MotoXGirl New Member

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    So is it working now?
  5. ktmoutlaw
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    ktmoutlaw New Member

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    No it is not automatically sync
  6. sajokaz
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    sajokaz Active Member

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    Is the battery saver Smart Action turned on? If so, it will stop all background data when the battery is below 25%
  7. ktmoutlaw
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    ktmoutlaw New Member

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    How do I turn it back on? I have sync checked under settings in data usage
    Last edited: Dec 6, 2013
  8. sajokaz
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    sajokaz Active Member

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    If the Battery Saver Smart Action is restricting data you have two choices, turn that Smart Action to Off or keep the phone charged above 25% and the Smart Action will not restrict data. To check if the Smart Action is on open the Smart Action app in your app drawer and open the Low Battery Saver action. Is the toggle set to On or Off? This is assuming that your E Mail sync issue is due to a "Background Data Restriction" message when you wake the phone. Is that what you are seeing?
  9. ktmoutlaw
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    ktmoutlaw New Member

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    I have that feature set but for when the battery is less than 10%. The feature is not in the notification bar now and still no sync. My primary gmail account syncs but not my secondary
  10. sajokaz
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    sajokaz Active Member

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    So you have two G Mail accounts and are trying to sync both using the GMail app? Do they both sync when the battery is fully charged?
  11. ktmoutlaw
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    ktmoutlaw New Member

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    No one gmail one internet provider as secondary account.
  12. sajokaz
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    sajokaz Active Member

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    Which app are you using to view the secondary account? The EMail app? Also, in your original post you said it does not sync below 20% battery. Does your mail sync above 20% battery?
  13. ktmoutlaw
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    ktmoutlaw New Member

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    I am using the email app and originally I was trying to point out what I thought was the original cause. I cannot get it to sync now no matter what
  14. sajokaz
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    sajokaz Active Member

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    When you open the app and select menu (there dots) is enable folder sync on?
  15. sajokaz
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    sajokaz Active Member

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    Also, when you open EMail and menu >Settings > open the account name, is Sync Over WiFi only checked or unchecked?
  16. ktmoutlaw
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    ktmoutlaw New Member

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    OK good question, I checked and I actually have two accounts under the email app one offers the sync over WiFi and the other account does not even have that as an option
  17. sajokaz
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    sajokaz Active Member

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    I have three accounts and they all have WiFi only as an option somewhere, just in different places. If you can't figure out what is stopping the sync in the settings menu (sync over wifi only is unchecked, sync account is checked, etc.), you could try removing the account and then re add it, if you know all off the settings to use. I have had to do that in the past and its usually very quick and painless.
  18. ktmoutlaw
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    ktmoutlaw New Member

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    In box checking says automatic push? Is this my problem?
  19. sajokaz
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    I thought that meant new mail would instantly appear on the phone, your phone would always stay connected to the mail server. You could try changing push to a different setting and see if that change refreshes the account and mail starts to sync again
  20. ktmoutlaw
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    ktmoutlaw New Member

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    Can't figure out how to do that
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