Sync Email

Discussion in 'Samsung Galaxy S6, S6 Edge and S6 Edge Plus' started by RJG0217, Nov 20, 2015.

  1. RJG0217

    RJG0217 New Member

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    I have the Samsung Galaxy S6 Edge and lately , I keep getting a notification "Unfortunately, Email has stopped."
    I do not know why I keep getting this. Does anyone know why & how to stop it ? Thanks.
     

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  2. Jeffrey

    Jeffrey Premium Member
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    If you are using Gmail, they recently had an App update. I would make sure you have the latest version and see if the issue goes away.
     
  3. Jonny Kansas

    Jonny Kansas Administrator
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    I would assume that might be from the "email" app instead of gmail, since it doesn't say gmail, but I could be wrong.

    What email service(s) do you have setup on the phone? Just gmail, or do you have yahoo, hotmail, aol, etc setup as well?
     
  4. leeshor

    leeshor Gold Member

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    If it's set up as IMAP any number of things could be going on like a problem with the server, poor connection, large attachment, bad header. Is it happening on data and/or WiFi?
     
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  5. RJG0217

    RJG0217 New Member

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    WiFi. It is the regular email app that comes with the device. I just used my Comcast email address.
     
  6. RJG0217

    RJG0217 New Member

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    I am using the email app that came with the device & signed in to my Comcast email .
     
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  7. RJG0217

    RJG0217 New Member

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    It happens on WiFi
     
  8. Jonny Kansas

    Jonny Kansas Administrator
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    And ONLY on wifi? Does it go away and/or not appear when you're on mobile data and not wifi?
     
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  9. RJG0217

    RJG0217 New Member

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    I am mostly home and it's WiFi.
     
  10. Jonny Kansas

    Jonny Kansas Administrator
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    If you can verify that it happens just as much when you're on mobile data only and not wifi, then we can at least potentially rule out your ISP internet service and/or your equipment.

    If it happens the same whether you're on wifi or mobile data, then it's likely the app or the email server having issues, but if it only happens on wifi and not on mobile data, then it may potentially be an issue with your router or service.
     
  11. TisMyDroid

    TisMyDroid Super Moderator
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    Would going into the email app settings and clearing cache fix it? Sorry, that is my first solution to everything.

    Sent from my SM-N920V using Tapatalk
     
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  12. Jonny Kansas

    Jonny Kansas Administrator
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    Not a bad place to start if the issue is on the phone and not with the network connection. Would be nice if a popup like this gave you an option to view more details about WHY. Haha!

    I'm guessing it's an issue with the app or server at this point.

    @RJG0217, did this just start recently, or has it done this since you put your email address into the app?
     
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