Stuck!

Discussion in 'Samsung Galaxy Note Edge' started by dan j, Dec 4, 2015.

  1. dan j

    dan j Member

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    I got a notification for an update and told it to install. It failed and now my edge is stuck on the red Vz screen! Can anyone give me some advice - please?
     
  2. dan j

    dan j Member

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    I've tried VZ help page saying to hold down the volume down button to go to safe mode but it doesn't do anything.
     
  3. Jonny Kansas

    Jonny Kansas Administrator
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    Hold Power, Home, and Volume UP with the phone off. Does that boot you into recovery mode? If so, what are your options?
     
  4. dan j

    dan j Member

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    Vz tried. They said it's stuck in a boot loop and I'm SOL.
     
  5. dan j

    dan j Member

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    I have to pay a deductible for a phone that worked until I applied Verizon's update.

    Asurion is giving me the run around because it's not showing physical damage!
     
  6. smalltowngirl13

    smalltowngirl13 Administrator
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    If you have a computer, you can install the Verizon Software Upgrade Assistant (if you haven't already) and if you plug your phone in via USB and the SUA recognizes your device you can possibly restore your device that way.
     
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  7. smalltowngirl13

    smalltowngirl13 Administrator
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    You have use the Repair Assistant part of the SUA program - I haven't used the program in a couple of years but if you call into VZW Tech Support, they should be able to walk you thru the process.
     
  8. smalltowngirl13

    smalltowngirl13 Administrator
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  9. Jonny Kansas

    Jonny Kansas Administrator
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    Samsung's own software for the PC, Kies might also be able to reflash the device. There's something called Odin as well, but I'm not sure what the difference is between that and Kies.

    You'd think VZW could reflash it for you. You'll lose data, but better to have a working phone and have to rebuild some of your data than have nothing.
     
  10. pc747

    pc747 Administrator
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    Wait something is missing from this. Did you try and root?

    If not then you should not have to pay for anything. If the phone had a software glitch then that is a manufacturer flaw not on you. Especially since Verizon has been known to kick out an ota that bricks phones (most of the time they catch it early so it is not widespread.

    Sent from my Nexus 5 using Tapatalk
     
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  11. Miller6386

    Miller6386 Developer
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    2 things. I didn't know verizon recently pushed any updates to the Note series

    Also 100% as PC747 says. If you weren't rooted or tried to root and it was caused by an update then it should be covered. Especially if you have the protection

    Note 4tified
     
  12. 94lt1

    94lt1 Super Moderator
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    This update is screwy..I had to take it twice day before yesterday... But it didn't mess up my edge..