Stuck on Motorola Logo--Hard reset possible?

Discussion in 'Android Tech Support' started by droid507, Sep 18, 2010.

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  1. droid507
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    droid507 New Member

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    Hey guys, please help me out as I think my droid is toast.

    I have the original droid running 2.2. I am NOT rooted. Everything is factory. Today all of a sudden my phone stopped booting up and now gets stuck on "M" logo. I have already notified Verizon and I am getting a factory replacement. However, I would like to do a factory reset before I send it back to them. Is this possible?

    I am just nervous that someone can access my emails, facebook and other accounts so I would feel a lot better if I can wipe my data. I tried holding down the "X" key and power key, however the triangle shaped thing doesn't appear. Please help.

    THanks
  2. Abe21599
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    Abe21599 DF Super Moderator Rescue Squad

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    try booting up while holding x. you should get stock recovery screen where you can do a wipe..

    edit: sorry, didnt see the last line. what about holding up on the D-pad while booting up?
  3. droid507
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    droid507 New Member

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    Thank you for the reply Abe;

    I tried the to reboot with, holding the up key on the D pad and then pressing the power button. A black screen comes up and it states

    "Bootloader
    2C.7C

    Battery OK
    OK to Program
    Connect USB
    Data Cable"

    There are no options to wipe data. Please tell me how to proceed with step by step instructions as I am bit naive in this. Thanks
  4. Abe21599
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    Abe21599 DF Super Moderator Rescue Squad

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    the droid should be fine if you follow link 1 in my sig to flash back to stock

    might even save you the deductible :)

    if you have any more questions, just ask
  5. droid507
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    droid507 New Member

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    Hey Abe,

    Thanks for the help. I have a couple of questions for you, will this void my warranty??? I don't want them to think I was rooted in the first place. I am happy with the replacement I am getting. I only want to delete my data before I ship it back.

    Also, since I do need to put in new files, Has my data already been deleted?

    Thanks
  6. droid507
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    droid507 New Member

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    My droid has come back to life. I don't know what happened, but it started working suddenly. I just completed my factory reset and am good to go.

    Thanks for all the help, though.
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