stuck at moto screen after tying to install update

Discussion in 'Motorola Droid MAXX' started by edon82, Dec 22, 2013.

  1. edon82

    edon82 Member

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    Wont do anything ...no recovery. Wont factory reset...what can i do??
     
  2. Einsteindks

    Einsteindks Member

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    Any way you can let us here know, briefly, what you've done that's led to this incident?

    fat-fingered and Maxx-ed out.
     
  3. FoxKat

    FoxKat Premium Member
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    I've heard that the update has broken some phones and they've had to be replaced. Have you tried Verizon Technical Support (800)-922-0204?

    If you can't get to recovery, you're pretty much DOA.
     
  4. Einsteindks

    Einsteindks Member

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    If recovery is not accessible, and neither is the bootloader (fastboot screen), yep, the pooch is screwed.

    fat-fingered and Maxx-ed out.
     
  5. edon82

    edon82 Member

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    I can get to fastboot but it seems like nothing works...every option just goes to green moto logo and will stay there ..side note ....phone wont stay off if i hold power it starts back up in about 2secs and sticks on logo
     
  6. edon82

    edon82 Member

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    Downloaded ota and installed first time just rebooted normally like i heard would happen
    Went back to recovery and reinstalled looked good but failed at the end ...been looping ever since
     
  7. Einsteindks

    Einsteindks Member

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    Were you ever rooted? Were you bone-pure stock?

    fat-fingered and Maxx-ed out.
     
  8. edon82

    edon82 Member

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    Sorry ....rooted with moto root unrooted before i updated
     
  9. Einsteindks

    Einsteindks Member

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    I don't recall motoroot adversely affecting the recovery. The update will reboot once, early, then continue on its own, to reboot after a long time. Not so for you? I haven't heard what happens, exactly, to those pure stock folks that brick. Provided the FXZ file supposed released today, THAT would help you via House of Motor and fastboot screen.

    fat-fingered and Maxx-ed out.
     
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  10. edon82

    edon82 Member

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    No ...it did reboot once but never fully rebooted the second time ...i can get to the fastboot screen but cant do anything from there...so i have no idea what to do.
     
  11. Einsteindks

    Einsteindks Member

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    As long as you can get to fastboot, the flashing program would take it from there...if KitKat FXZ is released. The instructions for HoM are extensive, BUT...take your time. They can work. And, if you're lucky, 'save data' will pay off BIG time!

    fat-fingered and Maxx-ed out.
     
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  12. edon82

    edon82 Member

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    Thank you for your help ...got fingers crossed
     
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