1. DroidForums.net is currently undergoing a major software upgrade. If you are experiencing any problems logging in please: Contact Us

Store or over the phone?

Discussion in 'Android General Discussions' started by arty2hottie, Jan 7, 2010.

  1. arty2hottie
    Offline

    arty2hottie New Member

    Joined:
    Dec 8, 2009
    Messages:
    360
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Oregon
    Should I wait till monday to have my droid delivered from ordering over the phone, or go into a store right now and buy it? I just hate the way the verizon store by my house has dealt with some of my issues and I hate to give SOME of the those employees a commission of my sale. But I want the phone now I have already waited so long. Am I being dumb and should just suck it up and go get it now?
  2. mjs31
    Offline

    mjs31 New Member

    Joined:
    Oct 30, 2009
    Messages:
    873
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    NE Texas
    If you want it, get it. My make yourself suffer....If you are like me then waiting a weekend would be hell.
  3. yoopermjm
    Offline

    yoopermjm New Member

    Joined:
    Dec 1, 2009
    Messages:
    113
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Upper Michigan
    I would say go to the store and buy it. I bought mine over the phone and had a problem with it and it had to be returned. The store will not work with you or replace it. If you start in the mail, VZW makes you STAY in the mail for everything. With all the hassles I endured, I would have rather paid the extra 50 bucks to deal with a face and a place. (BTW I'm happy with my droid now, after all the dust has settled).
  4. arty2hottie
    Offline

    arty2hottie New Member

    Joined:
    Dec 8, 2009
    Messages:
    360
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Oregon
    hahha ya Im leaning toward that. I wanted it for Christmas but had to wait till after to get my NE2 discount so having to do it through this weekend might drive me crazy when I can get it right now.
  5. arty2hottie
    Offline

    arty2hottie New Member

    Joined:
    Dec 8, 2009
    Messages:
    360
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Oregon
    Thanks that is good to know about having to send it in if I have a problem.
  6. Backnblack
    Offline

    Backnblack Premium Member Premium Member

    Joined:
    Nov 18, 2009
    Messages:
    11,263
    Likes Received:
    5
    Trophy Points:
    0
    Just Do It......You know you wanna....
  7. arty2hottie
    Offline

    arty2hottie New Member

    Joined:
    Dec 8, 2009
    Messages:
    360
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Oregon
    hahaah Ya just needed a little push from you guys.
  8. KZIWarrior
    Offline

    KZIWarrior Active Member

    Joined:
    Dec 31, 2009
    Messages:
    2,625
    Likes Received:
    2
    Trophy Points:
    38
    Location:
    Nashville, TN
    No other stores locally other than the one "by [your] house?" Don't know where you live but in most cities another store is no more than 10 miles or so, IF that far. But this will depend on where you live. Personally I would go to the store and make them give you some good deals (when I got mine I asked them to do an instant rebate in place of 'mail-in' rebate, waive the activation fees and to give me the second phone ($50) for free since that's what BB was offering on their website, they did everything). But this will depend on the store manager so I'm not promising anything.
  9. Edmvr6
    Offline

    Edmvr6 New Member

    Joined:
    Dec 12, 2009
    Messages:
    269
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    NY
    Go now!!! Please!....lol
  10. arty2hottie
    Offline

    arty2hottie New Member

    Joined:
    Dec 8, 2009
    Messages:
    360
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Oregon
    Ya there are other ones a little farther away. See thats the thing, the people that I have dealt with in the past act like robots that can only do what they learned in training. They cant think outside the box. I miss my old verizon store where I used to live. I had a guy that was always so thoughtful and would change stuff that needed to be changed and help me get the best price possible, and he didnt have to run to his manager every time to ask
  11. JamesX
    Offline

    JamesX New Member

    Joined:
    Jan 6, 2010
    Messages:
    178
    Likes Received:
    0
    Trophy Points:
    0
    If you bought online you can still return it at the store. I just returned mine yesterday.

    Store is good service when they are selling to you. But if you ever have problem with the phone, just call Verizon Customer Support and skip the hassel of the store support.

    Keep in mind if you buy online they ship it over night for free (Fedex deliverys before 3pm but requires signature) and I believe you have a $100 instant rebate (or something) in addition to the discount for Contract.
  12. yoopermjm
    Offline

    yoopermjm New Member

    Joined:
    Dec 1, 2009
    Messages:
    113
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Upper Michigan
    Wow that is interesting. Then I guess the manager at my store isn't as nice a guy as I thought he was. He said he could not deal with me as I had not purchased it there but over the phone. Hmmm.
  13. KZIWarrior
    Offline

    KZIWarrior Active Member

    Joined:
    Dec 31, 2009
    Messages:
    2,625
    Likes Received:
    2
    Trophy Points:
    38
    Location:
    Nashville, TN
    Call customer service and report him. While you on the phone get them to note your problem and note on your account that they have approved a replacement. The store manager will have NO choice. Oh, but make sure it's a 'corporate' store, not an 'authorized dealer' there may very well be a difference. But if the CS rep on the phone notes your account they should be able to tell you were you can/should go.
  14. imiller913
    Offline

    imiller913 New Member

    Joined:
    Dec 8, 2009
    Messages:
    216
    Likes Received:
    0
    Trophy Points:
    0
    If it is another store near you I would say go to the other store but if not order it online if you don't want to deal with the people at the store you don't like. If it's that big of a deal to you.
  15. yoopermjm
    Offline

    yoopermjm New Member

    Joined:
    Dec 1, 2009
    Messages:
    113
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Upper Michigan
    I actually talked to customer service while at that store and they said the same thing, 'you buy on the phone you replace through the mail.' I'm good now, but it was a hassle. They sent one to me overnight, but of course the weekend came into play. That is a corporate store by the way.
  16. KZIWarrior
    Offline

    KZIWarrior Active Member

    Joined:
    Dec 31, 2009
    Messages:
    2,625
    Likes Received:
    2
    Trophy Points:
    38
    Location:
    Nashville, TN
    You have had a unique experience then. I've seen tons of people here get the phone online and swap at the store. There's a VZW tech on one of these threads and he has said the same thing (i.e. you can swap at a store). It's cheaper for them that way anyway (they don't ave to pay FedEX) and the store isn't out because they get credited. You got a bum rap, I'm guessing/hoping your store is an outlet and not a corporate store.
  17. JamesX
    Offline

    JamesX New Member

    Joined:
    Jan 6, 2010
    Messages:
    178
    Likes Received:
    0
    Trophy Points:
    0
    Maybe it is a state law or something that makes the difference.

    I live in CA, and the Verizon Wireless Store naer my house takes my returns. Even accessories.

    But their support was terrible. They refuse to exchange my DROID with loose Slide and call it Normal Wear and Tear even thought it is only 5 days old. The manager's handling of the sitution was pretty upsetting so I decided to just forget about it and return the whole phone and switch to iPhone or Nexus.

    But this forum advised me to call Verizon Customer Service. They are much more responsible and even state that the loose slide on a phone as new as mine is definitely not normal wear and tear. My replacement was shipped today and should arrive tomorrow.
  18. styx
    Offline

    styx New Member

    Joined:
    Dec 14, 2009
    Messages:
    161
    Likes Received:
    0
    Trophy Points:
    0
    I bought my first Droid over the phone (it was cheaper). When I got it there was a question mark in the battery icon. I called the customer service and she told me to take it to my local Verizon Store and replace it. She even checked their inventory to make sure they had some in stock. They did, 89 to be exact. She said when I get there they will attempt to fix it. They tried but couldn't and gave me a new phone no questions asked. This was 3 weeks ago and my second one has worked flawlessly!
  19. yoopermjm
    Offline

    yoopermjm New Member

    Joined:
    Dec 1, 2009
    Messages:
    113
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Upper Michigan
    Curiouser and curiouser, as Pooh would say. It is a corporate store. I did talk to a vzw customer service rep from the phone in the store. I was told they would have to send me one, and I totally agree with you that it makes no sense for them to pony up the overnight fed ex. rather than simply replace it. If in fact many others have, that is a mystery to me. Don't know why, but it was what it was.
  20. arty2hottie
    Offline

    arty2hottie New Member

    Joined:
    Dec 8, 2009
    Messages:
    360
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Oregon
    Its amazing how different customer service can be compared to a corporate store. I dont know of anything that can be so different. It really matters who you get at the store or even who the manager is. One store will do it and another wont. Im just amazed at this. I will say though that no matter what the problem I have had, calling customer service has always helped. If it has to do with the bill call, dont go to the store because you never know what bozo you will get. Now I have had some good employees help over the years but they are becoming extinct.