Stolen Droid, found, I have replacement + old phone

Discussion in 'Android General Discussions' started by Candice, Mar 27, 2010.

  1. Candice
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    Candice New Member

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    My friend had his Droid stolen from a BK on wednesday, called verizon, suspended the phone. Then, my the grace of God and some good people, the phone was recovered, in the lawn of someone's yard and returned to a Verizon store. In the mean time, he had called Asurion, and got a replacement (paid $50, in case some were wondering). Now he has two. (Though someone had taken off the screen protector and even though he had a case on it, both the case AND the phone were a tiny bit scuffed.)

    The rep at the store said he could just sell one of them, since he took it off the lost and stolen list. My friend's not too sure about it. He doesn't want to sell a $300 phone to someone and then they won't be able to activate it.

    I'm sure someone here has some insight.

    Any advice would be helpful.

    TIA! :)
  2. Mamaperk
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    Mamaperk New Member

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    Could your friend have another VZW customer try to activate it to see if that works first? I have a family plan so I would probably try activating it under my husband or daughter's line to see if it worked before putting it out on craigslist or ebay.
  3. christim
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    christim DF Super Moderator Rescue Squad

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    If I were purchasing a phone from someone that I wanted to activate I would meet them at the local store and get it activated there and when it worked turn over my money to the seller at that point in time. Your friend can offer to do the same.

    or as suggested above..couldn't he activate it under his own line to make sure it worked ok?
  4. Candice
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    Candice New Member

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    I guess this is where my knowledge is limited, I have verizon too, (obviously) if I activate it under my line, would it be easy to switch back?
  5. CatsTide
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    CatsTide New Member

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    +1...but remember assurion and verizon are two different companies. just because verizon told you to sell it i would check with assurion first. chances are they will tell you to send one of them back.
  6. hookbill
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    hookbill Premium Member Premium Member

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    Technically speaking i think that phone rightfully belongs to Assurion.

    If you got your car stolen and the insurance paid it off and then through some miracle the police found your car, would you just try and sell it? I think the insurance company would consider any profit you made off that car to be turned over to them.

    Now I'm not trying to be all moralistic and all that kind of stuff, to me it's small potatoes but it's still something to think about.
  7. iPirate
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    iPirate New Member

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    Id call the insurance company and ask what they think. It would suck to get stuck in court for fraud
  8. christim
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    christim DF Super Moderator Rescue Squad

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    Good point. The rep at the store also may not have been officially speaking on behalf of Verizon when he said that, even though he was behind the counter and working at the time.
  9. Candice
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    Candice New Member

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    Thanks for the responses. I should have mentioned that option B was to return the Asurion phone, to get his $50 back. (I assumed that would be understood.) :)

    But I think he's going to end up keeping the asurion droid, and returning the scuffed up old droid to avoid any of the potential headaches.
  10. dmt316
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    dmt316 New Member

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    im curious. please let us know the out come!!
  11. Vulcan1600
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    Vulcan1600 DF Super Moderator Staff Member Premium Member

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    As a former VZW CS rep, here's what is what. You got a replacement phone from Asurion (and it is $90 for a replacement Android advanced device), the ESN from the phone that was lost is put on suspension. Since the phone was found, you must report this to Asurion. The phone ESN can not be reactivated, and if a VZW employee tells you they can, then they are not being up front. Bottom line, report it to Asurion, because really you're now dealing with property of Asurion (the lost phone that is now found).
  12. Candice
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    Candice New Member

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    He said the rep told him the phone was off the "Lost/Stolen" list. He actually used it before receiving the phone from asurion. He's since activated the asurion phone and the "stolen" phone isn't active. He's still undecided and just weighing the options.
  13. cuskit
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    cuskit New Member

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    I'd say he has NO options but one - the phone must be returned to Asurian - or at the least, a phone call to them asking them what his responsibility is... :) mike
  14. ptfd13
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    ptfd13 New Member

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    I would have to disagree with Verizon not being able to reactivate it. Maybe their policy has changed since you were there but I had a phone stolen not too long ago and had it suspended. It found its way back to me thanks to Mobile Defense and I took it to the local Verizon store and they were able to re activate the service to it without any problem at all. They even showed me how to do this online via the My Verizon page. Customers can log on and suspend a phone if it is stolen/ lost/ etc and then if it is found simply click a button to reactivate the service.
  15. Candice
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    Candice New Member

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    Just noting: he's just sending the old phone to asurion. He didn't want to deal with any potential problems.

    And for the record, the droid replacement was only $50. Not sure how, but his card was ONLY charged, $50. So perhaps the rumors of the grandfather clause are true. (I asked, twice to make sure.) The downside, it was a refurbished droid without a SD card, so thankfully he was able to recover his old one.

    Thanks for the advice and commentary.

    Have a great weekend kiddos! :)
  16. Vulcan1600
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    Vulcan1600 DF Super Moderator Staff Member Premium Member

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    No, policy hasn't changed. You lost your phone, had it suspended, found the phone and was reactivated, that's still the same. The original poster got an insurance replacement phone from Asurion, which is now active, but the "stolen" phone that is now found is still hotlined and needs to go back to Asurion. That's the point I was trying to make. At this time, it's actually stolen property.
  17. inmate369
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    inmate369 New Member

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    Lets just say he keep both pones for himself would he be able to use the "stolen" phone as a mp3 player and also use it on wifi but not as a phone ?
    i.e. load roms ,test things.
  18. zero7starz
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    zero7starz New Member

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    To test activation, try dialing *228 option one. It will ask you to put in a mobile phone number, last four of the social, plus possibly an account password. If the phone activates, its a good ESN if it fails, then its locked. Either way, its still probably better to contact Asurion about it.
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