You might be better off contacting law enforcement about this. Because she was held at gun point, they'll take it as a higher priority case and could get in contact with Google faster.
Titans she has done the police report and event sent the police photos of the wallpaper that is on her phone. The problem is the police are clueless and frankly so was I until I posted this in the forum. Everyone here has helped more than the police. The police haven't asked her for any of her google account info or even attempted to contact google. What can I say they are useless. I knew enough to get on to some forums and ask for help they won't even do that.