Stock Thunderbolt rebooting randomly

Discussion in 'HTC ThunderBolt' started by adalvare, May 8, 2011.

  1. dsciara

    dsciara New Member

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    Yeah I read it. I was just implying that they have sent out so many refurbished ones they now have no choice but to send new ones. That's how I took it least lol.

    Sent from my ADR6400L using DroidForums
     
  2. mountaineerndixie

    mountaineerndixie Active Member

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    I would guess half of the refurbs are phones with nothing wrong with them except that they had a task killer installed, at the recommendation of a Verizon employee.

    I wouldn't hesitate to take one.
     
  3. Biasedthunder

    Biasedthunder New Member

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    I had the same problem. I called Verizon and they said it was a known issue with "some" Thunderbolts and have overnighted me a new one for free with return postage (for old phone) included.

    I recomend anyone having issues to just call Verizon and tell them what is going on. They will want you to do a factory hard reset of the phone.. You can try it but it didn't make any difference on my phone and if you do the factory reset they will want you to wait and see if it resets again.

    I should get my new phone tomorrow, hopefully its sorted out with no issues.
     
  4. DrewB

    DrewB Member

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    Three weeks ago I complained to Verizon about my tb rebooting so they sent me a refrub and it reboots more than my old one. I'll guess ill try again and hopefully get a new one

    sent from tunda bow
     
  5. gary73

    gary73 Member

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    They told me that my Verizon was causing reboots, doesn't even work on thunderbolt



    Sent from my ADR6400L using DroidForums
     
  6. cueto

    cueto New Member

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    Ok....so I called vz and got same response...to do a factory reset. F* that!! I deleted the my Verizon app along with a few others I don't use and voila...no reboots since last night. Give it a try ...

    Good luck!

    Sent from my ADR6400L using DroidForums
     
  7. tc3

    tc3 Member

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    Same here.



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  8. Ned

    Ned Member

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    Just got my replacement thunderbolt from VZW because of the reboot issue.

    Observations:
    It is a certified pre owned

    Same software/radio as my other one

    The HTC setup wizzard did not start when I booted. Almost like they never did a true factory data reset

    WORST OF ALL the power button is broken. I have to push down with a lot of force to get wake up the screen.

    Glad I did not unroot my original. The replacement needs to be replaced. Ugh!!

    Sent from my ADR6400L using Tapatalk
     
  9. jared845

    jared845 Member

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    I got my thunderbolt on 5/19 and not even a week into owning this phone the phone was rebooting about 3 to 6 times a day ! I called vz horrible tech support and they had me do a factory reset ! didnt work so they sent me a new phone the following day ! So far i got this phone on 5/26 and now being 5/30 and havent had any issues yet ! I do have some software / firmware to be uypdated howevere I am hesitant in doin so in fear of the reboot issues re occuring ! Any sugguestions wether or not to download this firmware?? Thanks all !
     
  10. Larry_ThaGr81

    Larry_ThaGr81 Active Member

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    Since my initial post I've experience two additional reboots and one thing that I've noticed is that mine don't happen over WiFi, mines only seemed to happen when I was connected to Verizon's network.
     
  11. Wonmotyme

    Wonmotyme Member

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    There has been a lot of speculation it is the new radio, so that is consistent with that theory.

    Sent from my ADR6400L using DroidForums
     
  12. icefire1020

    icefire1020 New Member

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    I live in NW Ohio. Had my Tbolt since Friday. It updated automatically Friday. I've had random reboots twice. Once was driving with navigation and pandora. The second was at my desk using the default music player listening to mp3s. There is no 4G here yet. The phone was charging both times

    Sent from my ADR6400L using DroidForums
     
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