Stock Email app crashes EVERY time I try to open a message

Discussion in 'Android Tech Support' started by BLS, Mar 16, 2010.

  1. BLS

    BLS New Member

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    I don't know why this is happening, but it just started last week.
    I work in IT, and I KNOW that things don't usually just STOP working.
    Something usually changes....and I know there were some updates over the weekend for Handcent, and 2 others, but I can't remember which ones.

    That being said, my email crashes EVERY TIME I try to open an email that comes in. Mail arrives, but I cannot open it.

    Crash error:
    Sorry!
    The application Email (processcom.android.email) has stopped unexpectedly. Please try again. FORCE CLOSE button.

    Any ideas?
     
  2. ilikefishes

    ilikefishes Member

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    Go to menu < settings < applications < manage applications < email and clear your cache. It should work fine after that. This phone and OS has some major issues with Exchange and I now use Touchdown because I started encountering exactly what you are about every two weeks like clockwork. Good luck!
     
  3. BLS

    BLS New Member

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    Sadly, clearing Cache did NOT fix it.
    Although i will admit I did not do a reboot after doing it.

    I did however, clear all data and had to reconfigure the mail client and it works. Must have been a corrupt email.

    Anyway, thanks..because you got me going in the right direction.
     
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