I don't know if this is normal but sometimes my phone freezes when I get a call and I have to lock/unlock phone and call the person back because it freezes. It's not all the time but enough to be a nuisance. Also when I go on the internet and pinch out, it goes from big to small to big to small and I can't get it to stop when I have the size I want. Again I have to lock/unlock to manipulate. I tried the double touch and it works a little better. Again is this normal and doesn't work perfectly? I even called Verizon to let them know and they didn't know how to help me. They seemed to think I had no issue and how the Incredible is a good phone. Maybe since this is my first smartphone, I'm not aware how it doesn't work perfectly and I need to expect some issues here and there. I took it to the Verizon store and they took a look at it and of course things work good while I'm there and then I walk out and have issues again. They seemed to think my phone is normal and in good working order. I'm just locking and unlocking to get things to work as I think they should. Anyone else? I just hate to return the phone for a new one (even if they will allow me since they think it's working fine) and then find out the new one has the same issues. What's are some normal issues I should expect?