Hi all. Newbie here. I've searched and searched. I need expert help! I have a Droid Charge that has never worked the same since the last major update. Verizon has advised me my only option is to perform a hard reset and then restore. I think I'm ok with the actual hard reset processing. My apprehension is around the restore. I've been searching for step-by-steps on 1) the best way to insure EVERTHING is backed up (apps, settings, contacts, etc.) and 2) exact process on how to restore from potentially multiple back-up sources. I am using GoLauncher - may complicate things? Any brave souls out there willing to take on this challenge?! I'd be grateful to get my Charge back.... Thanks!