Spot On Camera Galaxy S5

Discussion in 'Samsung Galaxy S5 Discussions' started by ghizzo, Aug 18, 2014.

  1. Dinesh Kasti

    Dinesh Kasti New Member

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    I had the same problem. But it was fixed when I simply restarted my device: samsung galaxy s5 active.
     
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  2. greyghost04

    greyghost04 Member

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    Take it to the Samsung desk at Best Buy. They will fix it. You didn't have to buy it there.
     
  3. chique_panda

    chique_panda New Member

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    How much do they charge for this? Was it a software problem or was it a hardware problem?
     
  4. KaosMaster

    KaosMaster Senior Member

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    The service is free!! They will reset your device back to factory fir you...or, you can do it yourself from home.
     
  5. chique_panda

    chique_panda New Member

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    Oh.. it's because my s5 camera lense broke so I just took the remaining pieces off and now all of a sudden these dots cam out and they've gotten worse. I don't know if it's software related or hardware related because I've stumbled upon a lot of forums with people complaining about the camera having spots
     
  6. KaosMaster

    KaosMaster Senior Member

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    @chique_panda, if you don't mind resetting your device to factory defaults...then first step is to backup your data and perform an FDR on the device.

    See my signature for a tutorial to backup! ;)
     
  7. chique_panda

    chique_panda New Member

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    this is how it looks like
     

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  8. cr6

    cr6 Super Moderator
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    Welcome to the forum!
    How long have you had your S5? If a factory reset doesn't help you may need to contact your carrier about getting a replacement. Apparently there was a bad batch of S5s that had camera issues when the device first came out, so you may have received one of those. They should replace it for you no charge, depending how long you've had they phone. If you've had the phone for a few months it may be a bit more difficult through your carrier, so you may need to contact Samsung for a warranty replacement.

    S5 tap'n
     
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  9. KaosMaster

    KaosMaster Senior Member

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    The pictures show symetrical dots. This is dirt on the lens. Please clean with a Q-tip and rubbing alcohol gently.
     
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  10. chique_panda

    chique_panda New Member

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    Will do, thank you :)
     
  11. cr6

    cr6 Super Moderator
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    Let us know if that clears it up for you.

    S5 tap'n
     
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  12. chique_panda

    chique_panda New Member

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    This is how it looks after I cleaned it with funding alcohol
     

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