Actually I managed to resolve this issue. When I attempted to pair my watch it asked for a firmware update. When I attempted to update the download would fail. I tried this 4 or 5 times.:angry: I called Sony and they told me the watch was not compatible with my phone so there was nothing they could do. I then contacted Verizon because they claim it was (is)compatible. After working with a very helpful Verizon tech the update download miraculously (mysteriously)took and the watch paired. :hail: