Someone help

Discussion in 'Android Tech Support' started by Steveperson1836, Jul 28, 2014.

  1. Steveperson1836
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    Steveperson1836 New Member

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    Hi people..
    I have a problem. I got my phone from my uncle. It is deactivated. During the setup, I logged in and got a message saying that 'it could not connect to a secure server or my android is not provisioned for data services'. It came with the Verizon SIM card and gets phone signal and LTE, ect. When I go to any Google app, it says it stopped and closes me out. What do I do? I tried everything EVERYTHING.
  2. leeshor
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    leeshor DF Super Moderator Staff Member

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    Welcome to the forum
    Sounds like possibly multiple issues. Are you trying to go to the Store using WiFi? Did you do a factory reset? My suggestion is that the phone may be of little use unless you get it activated as you won't be able to do much unless you are on WiFi.
  3. Steveperson1836
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    Steveperson1836 New Member

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    Thanks! I will go to the Verizon store to get it activated today.