Some SMS Messages received start new thread, then disappear

Discussion in 'Android Support' started by EllieB, Sep 22, 2014.

  1. EllieB

    EllieB New Member

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    Current Phone Model:
    Motorola Moto G
    Hi.

    I have a Motorola Moto G.

    I have a problem with some (but not all) SMS messages disappearing after they have been received.

    I am able to see them when I click on the message received notification. It looks like they are starting a new thread, but I am then unable to access this thread through messages. I am sometimes (but not always) able to see this thread when another message is received from the same contact.

    I can access other threads (i e from the same contact) in messages.

    I use the stock SMS app. I have tried switching to Hangouts, but the same thing happens.

    Has anyone had the same problem, or does anyone have any idea for fixing this?

    Thanks.
     
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