UPDATE 2.1: There's a parts shortage and I just received a courtesy call that there may be a delay of a few extra days on top of the 10-14 days that they said it should normally take. He said it shouldn't take even an extra week and that they were calling everyone who'd sent them devices for similar repairs, so he didn't know if my specific ticket was affected by the parts shortage or not, but they are calling everyone individually just to let them know that there's a possibility of a few extra days wait time. While it sucks that I may have to wait longer to get my phone back, I really appreciate that they took the initiative to call and let me know the status of my repair. They've only had it for about a week, so I'm still within the origin estimate of the time-frame anyway. I was actually just thinking about how much longer I would give them before calling to see if they had any update for me. The next update I get from them should be my tracking info, indicating that the phone is on its way home. I'm ready to have it back for sure.