Some Nexus 6P's back camera glass spontaneously shattering?

Discussion in 'Nexus 6P by Huawei' started by Jonny Kansas, Nov 7, 2015.

  1. Jonny Kansas

    Jonny Kansas Administrator
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    UPDATE 2.1: There's a parts shortage and I just received a courtesy call that there may be a delay of a few extra days on top of the 10-14 days that they said it should normally take. He said it shouldn't take even an extra week and that they were calling everyone who'd sent them devices for similar repairs, so he didn't know if my specific ticket was affected by the parts shortage or not, but they are calling everyone individually just to let them know that there's a possibility of a few extra days wait time.

    While it sucks that I may have to wait longer to get my phone back, I really appreciate that they took the initiative to call and let me know the status of my repair. They've only had it for about a week, so I'm still within the origin estimate of the time-frame anyway. I was actually just thinking about how much longer I would give them before calling to see if they had any update for me.

    The next update I get from them should be my tracking info, indicating that the phone is on its way home. I'm ready to have it back for sure.
     
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  2. pc747

    pc747 Regular Member
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    You are surely taking this much better than I would have.
     
  3. Jonny Kansas

    Jonny Kansas Administrator
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    Well, I knew going in that they expected it to take at least 10-14 days from the time they received it to replace the part. They got it a week ago yesterday. If they'd waiting until the 14th day to let me know there may be a delay, I wouldn't be taking it so well. But, when they said 10-14 days, I always assume that means business days, which means they've only had it for 7 of those, counting the day it arrived there and today. Still within the best case scenario I was given before I committed to sending it in for repair.

    Does it suck to be without this phone for this long? Absolutely. While I miss it almost daily as I deal with this S3, I knew what I was getting into before I packed my 6P up. There's no reason for me to get all worked up when they're doing all that they said they'd do, it's taking the amount of time that they estimated, and they went out of their way to let me know there could be a few days delay before they'd even gotten into the estimated deadline they originally gave me.
     
  4. Jonny Kansas

    Jonny Kansas Administrator
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    UPDATE 3: Had a little scare. Got an automatically generated email that they'd received my device today.

    Just now, I got an email with tracking info though. Nothing showing up on UPS yet, but we're still in 2 weeks range, so my hat is off to them for getting it taken care of with the parts shortage.

    Now, the only issue is that an adult signature will be required. May have to just request they hold it for me at the store or the location when tracking info finally shows up on their site.

    Thank God it's coming back. I definitely couldn't take another full week of this S3. Haha

    Sent from a backup S3 :(
     
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  5. bkdodger

    bkdodger Administrator
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    I'm looking forward to you getting your baby back ...


    6s Plus
     
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  6. Mustang02

    Mustang02 Diamond Member

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    [​IMG]

    The waiting game sucks.
     
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  7. Jonny Kansas

    Jonny Kansas Administrator
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    Supposed to be in town Thursday. Here's hoping the weather doesn't slow it down.

    FYI, if your name is spelled wrong and you have UPS MyChoice, you may get an error saying that the package isn't addressed to you so you can't select to pick your package up at a UPS facility. If that happens, it's just a matter of adding the misspelled name to your list of residents at your address. In my case, for whatever reason, they only used the last 4 letters of my last name. Once I added that to my list of people, I was able to select to pick it up at the shipping center. Which kinda sucks, because it's across town from where I live and work and the UPS Store is a few blocks from where I work, but it'll be worth it to know that I won't have to wait and wonder if it's available somewhere for pickup. Might even be able to pick it up earlier than it would otherwise be delivered.
     
  8. Jonny Kansas

    Jonny Kansas Administrator
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    Well, my 6P is ready for pickup. Only problem? (recap) The UPS Store right by my work wasn't an option for location to pickup from, so I had to choose the Customer Center or whatever it's called across (small) town. Not a big deal, except that they're only open from 3:30-6. There goes my idea of snagging it at lunch and slacking off a bit for the rest of the day. But, I suppose I should just be happy that I'll have it back after work.
     
  9. Mustang02

    Mustang02 Diamond Member

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    3:30 - 6? Are they bankers?
     
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  10. Jonny Kansas

    Jonny Kansas Administrator
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    I'm pretty sure it's because I think it's the main hub for at least the town &/or surrounding area. I don't get why I couldn't pick it up at the store & I intend to ask them if they know why their hours suck when I go there after work.

    Sent from a backup S3 :(
     
  11. wicked

    wicked Administrator
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    @Jonny Kansas sucks to hear about the location and times for the pickup but glad to hear that you're finally getting your phone.
     
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  12. Jonny Kansas

    Jonny Kansas Administrator
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    I really shouldn't complain. At least I was smart enough to set up to pick it up so I know I can get it back today instead of them trying to deliver it, requiring a signature, while I'm not home and having to wait at least an extra day after over 2 weeks of dealing with the S3. It got the job done, but I'm looking forward to having my Nexus back for sure.
     
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