UPDATE 1.0.1: Had to get a little heated with Huawei support. I received an email asking for proof of purchase. I checked out at gethuawei.com as a guest. Somehow, I accidentally deleted my invoice email. I had no proof of purchase available to me. I had contacted support after my order was complete because I signed up for an account after the fact and my order didn't show on my account, even though my information matched up. I asked them if there was any way they could tie that order to my account on their end and was told no. In my dealings with this crack on my back glass, they've looked up my order every time on the phone, no problem. This time, the guy put me on hold after I'd explained all of that and asked if there was any way I could get my proof of purchase, then told me they couldn't repair it without proof of purchase. I explained to him that I understand that and that's why I called, then asked was there any way I could obtain a copy of my proof of purchase (again)? He tries to tell me that I need to contact the Google Store. I repeated again that I purchased my phone direct from Huawei and I wasn't sure how Google was going to help me at all. He starts in on how my email address is a Google address. I say, "Yes. It's a gmail account, but I didn't purchase this device from Google. I purchased it directly from you at gethuawei.com. I have a hard time understanding how you can look up my order when I call, but can't fix my defective device without ME sending YOU proof of purchase, or how your repair department can't access my proof of purchase." We go back and forth for a bit (the wife shut the bedroom door to protect my stepson's little ears) until he finally understands wtf I'm saying and asks me to verify my billing address, which I do. Then, suddenly, he's found my order. Then he tells me he can give me my order number. I ask if that will help me to get proof of purchase. "Oh yes. You can go to our website and put your information in with the order number and see your order." I ask again, and that will suffice as proof of purchase with the repair department so I can get my phone fixed? He assures me that it will. Was that so hard!? That's all I was asking in the first place. I didn't have my proof of purchase and wanted him to explain to me how I could obtain it. That was my initial question after I explained to him my situation. I did apologize to him for getting worked up, but as I told him, this was not a cheap device and it's already broken due to no fault of mine after only a few months and I just want to get it fixed, but I don't have and can't get the information I need that they already have. I did not stay on the line to see if there was a survey this time like there was when I talked to the guy who verified my info and told me to expect a shipping label in my inbox in the next couple of days. Here's hoping that shipping label shows up so I don't have to call again. I've had great interactions with their support team through this process besides this call and before my order even shipped, so I'm not going to hold this against the company as a whole at this point.