[SOLVED] No USB Type-C to Headphone adapter in the box?

Discussion in 'Droid Moto Z' started by Jonny Kansas, Sep 13, 2016.

  1. Jonny Kansas

    Jonny Kansas Administrator
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    Just got my Z yesterday. Totally loving everything about it so far.

    I was going to test my Square card reader based off another thread last night and realized I hadn't seen the adapter that many YouTube videos showed being in the box.

    Went to dig through the box and stuff and couldn't find one. I don't see it listed on the back of the box where everything else inside was listed. I got the phone at lunch time, so I was in a rush to unbox it and get it started on downloading apps, so it's possible I missed it, but my wife says she didn't notice any little cable anywhere near the coffee table where I was.

    Not a huge deal, because I've got BT setup in my truck and have the JBL speaker, a BT speaker, and BT headphones, but I was just mowing the lawn the other day and my BT headphone battery died. It was nice to be able to grab my old wired phones and continue listening to music while I finished the job.

    I'm sure there are other instances where it'd come in handy as well.

    So, my question for any of you who got the Z or Z Force is simple.

    Did you get a USB Type-C to Headphone adapter with your device?

    IMG Source: Does Apple really think we're ready to ditch the headphone jack?
     
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  2. Mustang02

    Mustang02 Diamond Member

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    Z-Force probably has it. Like the 5x doesn't have two USB cords, just the one. 6P came with a smaller C-A cable and a larger one.
     
  3. redbert31

    redbert31 Diamond Member

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    Yes I did..I got my phone a month ago from Verizon and the adapter was in a little sealed plastic bag at the bottom of the box

    Sent from my XT1650 using Tapatalk
     
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  4. redbert31

    redbert31 Diamond Member

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    PS my phone is a z force... But the moto z must have one as well...

    Sent from my XT1650 using Tapatalk
     
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  5. Sajo

    Sajo Diamond Member

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    It should have been in the box Jonny, according to the Moto website, the Droid Z, Z Force and Z Play all have the adapter included. From their website, when viewing the Droid Z:

    3.5 mm to USB-C headphone port adapter included

    Sounds like they just forgot to put one in the box with your phone, unless the Best Buy phones have different packaging, but I doubt that. I wonder if Moto would send you one if you contact their Customer Support? They have always been very helpful when I have contacted them.
     
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  6. redbert31

    redbert31 Diamond Member

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    Sent from my XT1650 using Tapatalk
     
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  7. redbert31

    redbert31 Diamond Member

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    This is what it looks like and it comes with a little rubber thing also that I don't know what that's for

    Sent from my XT1650 using Tapatalk
     
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  8. redbert31

    redbert31 Diamond Member

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    My son got his at best buy and he has the 3.5 mm to USB-c adapter

    Sent from my XT1650 using Tapatalk
     
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  9. Jonny Kansas

    Jonny Kansas Administrator
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    Alright, copying this from the Z Force thread so I don't have to type it again...

    Well, that was a bit ridiculous, but Best Buy is taking care of me.

    She said, in order to fix the issue, I'd have to exchange the entire device and everything that came with it. She suggested I take it to a store, but they could send me a new one and I could keep this one until that one came.

    I explained that the nearest store is like an hour and a half away and that's why I ordered it online in the first place. Then, I asked her if they were going to check the serial numbers, if I could just steal the adapter out of the new box and send that phone back untouched. She said they'd verify which one was which, so I couldn't do that.

    When I told her that I'd just buy my own instead of dealing with the hassle of setting a new phone up again, she offered to check the price on the adapter and issue me a giftcard. When she couldn't pull up a price on it, she offered me a $20 giftcard to cover the cost of having to buy one.


    Sent from my Moto Z
     
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  10. redbert31

    redbert31 Diamond Member

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    That sounds fair.. Where can you order one from that's original equipment which is what you should have rather than aftermarket?

    Sent from my XT1650 using Tapatalk
     
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  11. Sajo

    Sajo Diamond Member

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    Sounds like that should work. Disappointed to hear that Moto support juts passed you off to Best Buy...but sounds like you got a decent deal in the end.

    Sent from my XT1585 using Tapatalk
     
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  12. redbert31

    redbert31 Diamond Member

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    Sent from my XT1650 using Tapatalk
     
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