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[Solved] Google play store not opening

Discussion in 'Samsung Galaxy S4' started by newtodroidx, Jan 19, 2014.

  1. newtodroidx
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    newtodroidx New Member

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    Hello all, everyone I go to try and update or download a new app on the Google play store it says I have no connection and to retry. I hit the retry button and the same thing pops up. I have a solid signal whether it be 4g or wifi I have tried both and can't get it to work either way. I am lost. Any ideas would be greatly appreciated... Thanks in advance.
  2. ashisha
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    ashisha New Member

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    Go to application manager, select Google play, clear cache, force stop. Now open app and your good to go

    Sent from my SAMSUNG-SM-N900A using Tapatalk
  3. newtodroidx
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    newtodroidx New Member

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    Thanks, but unfortunately that did not work...
  4. leeshor
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    leeshor Super Moderator Staff Member

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    I normally would have suggested a restart after doing that but you could also try removing the account, restart then add the account back in again. Nothing lost doing that but you might need to readjust a few settings under the account.
  5. newtodroidx
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    newtodroidx New Member

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    Okay so I deleted the account, added a new one and then restarted my phone still no luck. Thanks though.
  6. ashisha
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    ashisha New Member

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    Just to know, you did clear data, defaults, cache, turn off and force stop. Restart

    Sent from my SAMSUNG-SM-N900A using Tapatalk
  7. leeshor
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    leeshor Super Moderator Staff Member

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    See if there is an option to uninstall updates in the app manager, for the Store! If so, go for it then restart the phone again.
  8. newtodroidx
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    newtodroidx New Member

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    Nope still nothing, I cleared cache and data and forced stop and uninstalled updates and then restarted and still no connection.
  9. leeshor
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    leeshor Super Moderator Staff Member

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    You're beginning to run out of options short of a factory reset.
  10. GoCliffGo05
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    GoCliffGo05 Developer Relations Staff Member Premium Member

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    Did you clear data/cache in play store and play services?

    Sent from my Moto X DE
  11. leeshor
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    leeshor Super Moderator Staff Member

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    One more thing I just now remembered. Try clearing the cache from the Google Framework app.
  12. newtodroidx
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    newtodroidx New Member

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    Thank you so much for all the information, it must have been the google framework that needed clearing because as soon as I did that Google play store started working. Thanks again!
  13. leeshor
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    leeshor Super Moderator Staff Member

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    Fantastic. I pulled that out from issues in another forum from a long time ago. Glad I still have some brain matter that works. ;)
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