Soft Keys not working

Discussion in 'Android Support' started by dablak, Nov 21, 2016.

  1. dablak

    dablak New Member

    Nov 21, 2016
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    I've got a Sony Xperia Z3 Compact and since today the soft keys (back, home, recent) stopped working.

    I don't think this is a hardware problem, because when the soft keys are hidden and other buttons are in place, these ones work. Or if I set portrait mode and change the position of the soft keys, they still don't work. Also, I've done a touch screen test and the area where the soft keys are is working.

    Factory reset the OS doesn't fix the problem.

    Something similar happened to the top navigation bar. I can't pull it down, but this happened some months ago and it's definitely a hardware problem.

    As a temporary solution, I'm using the Handy Soft Keys app.

    Any idea of how to fix this?

    My android version is 6.0.1
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