So, now we have to take the new note 7 back?

Discussion in 'Samsung Galaxy Note 7' started by ngt, Oct 12, 2016.

  1. ngt

    ngt Senior Member

    Joined:
    Feb 29, 2012
    Messages:
    191
    Likes Received:
    81
    Trophy Points:
    68
    Ratings:
    +84
    So, just got this text....

    FREE VZW MSG: Samsung has announced that the Galaxy Note 7, including the replacement version, will no longer be sold for safety reasons. Samsung recommends that you stop using and power down your Note 7. Please return your Note7 to your point of purchase and exchange it for another device.


    Is this a suggestion or a recall? Does the 14 day return thing come into play? Or can I wait a bit until a new good big phone comes out?
     
  2. Jeffrey

    Jeffrey Premium Member
    Premium Member

    Joined:
    Jan 30, 2012
    Messages:
    6,686
    Likes Received:
    3,548
    Trophy Points:
    1,578
    Location:
    Thailand
    Ratings:
    +4,036
    Current Phone Model:
    iPhone 7 Plus JB
    I suggest you return the device ASAP. Or do you prefer to chance a fire?
     
  3. ngt

    ngt Senior Member

    Joined:
    Feb 29, 2012
    Messages:
    191
    Likes Received:
    81
    Trophy Points:
    68
    Ratings:
    +84
    I just didn't know if it was a full recall or just a suggestion. My 14 days on the Verizon thing and at best buy are up.
     
  4. GoCliffGo05

    GoCliffGo05 Super Moderator
    Staff Member Premium Member

    Joined:
    Aug 16, 2012
    Messages:
    3,131
    Likes Received:
    534
    Trophy Points:
    193
    Location:
    Maryland
    Ratings:
    +555
    Current Phone Model:
    Note 7
    "Exchange it for another device."

    Take it back, production has stopped and multiple "new" note 7s have had the same issues as the original. As of right now you don't "have" to take it back but you will receive no software or tech support for the device ever. You run the risk of an exploding device and i imagine before long it will be a mandatory return.

    Just go get a new phone. Replaced.mine with a preorder of the pixel XL

    Sent from my SM-N930V using Tapatalk
     
    • Like Like x 1
  5. ngt

    ngt Senior Member

    Joined:
    Feb 29, 2012
    Messages:
    191
    Likes Received:
    81
    Trophy Points:
    68
    Ratings:
    +84
    So.... the 14 days don't matter?
     
  6. dezymond

    dezymond Tech Support Mod
    Staff Member Premium Member

    Joined:
    Nov 11, 2009
    Messages:
    12,080
    Likes Received:
    1,508
    Trophy Points:
    573
    Location:
    Bay Area, California
    Ratings:
    +1,672
    Current Phone Model:
    Google Pixel
    No it doesn't. Verizon will exchange your Note 7 for a new device immediately.

    Get to your local store and exchange it for your safety
     
    • Like Like x 3
  7. thc1967

    thc1967 Active Member

    Joined:
    Dec 9, 2009
    Messages:
    113
    Likes Received:
    25
    Trophy Points:
    28
    Ratings:
    +27
    The risk of fire is minuscule. It's less likely than choking to death on your next meal.

    The real risk is no support, ever, for the device, and no value to it when you're finally done with it.

    I received notification from T-Mo that I should return the phone for a full refund. Of course, I don't want a refund, I WANT THE PHONE!

    What's a good alternative to the Note 7? I love everything about it - stylus, screen, software, etc. Is there another phone from a high-quality manufacturer that even comes close?
     
    • Like Like x 1
  8. dezymond

    dezymond Tech Support Mod
    Staff Member Premium Member

    Joined:
    Nov 11, 2009
    Messages:
    12,080
    Likes Received:
    1,508
    Trophy Points:
    573
    Location:
    Bay Area, California
    Ratings:
    +1,672
    Current Phone Model:
    Google Pixel
    As tiny as the chance may be, why risk it? Samsung has made a global recall for a reason. The phone has been deemed unsafe for use, so why continue using it?

    While there is no other phone that really compares due to the unique feature of the s-pen, there are plenty of very good devices available.

    The closest thing this generation is the s7 edge which I might add is a great phone. Sure it doesn't have the s-pen but it's pretty much 90% of what the note 7 is.

    Another good alternative is the note 5. Sure it's a generation behind but it's no slouch of a phone either and can offer just about the same experience.
     
    • Like Like x 3
  9. sharkattack99

    sharkattack99 Senior Member

    Joined:
    Mar 1, 2010
    Messages:
    482
    Likes Received:
    137
    Trophy Points:
    58
    Location:
    Moses Lake
    Ratings:
    +151
    Current Phone Model:
    Samsung Galaxy S8+
    when you pre-ordered your phone did you have one to use while you wait, or did they give you a "rental" if you will? i know each company is different, im On ATT and am looking at the LG V20 to use for the year till i can upgrade back to a note 8 (if called that) all though this recall business has pushed my upgrade time back a couple of months.
     
  10. cr6

    cr6 Super Moderator
    Staff Member

    Joined:
    Apr 1, 2011
    Messages:
    8,354
    Likes Received:
    5,877
    Trophy Points:
    1,778
    Location:
    NW Rocky Mtn region
    Ratings:
    +6,707
    Current Phone Model:
    Galaxy S7 Edge
    Twitter:
    @dronewolfmedia
    Unless Sammy pushes out an OTA that completely disables the new Note 7, my SO is keeping hers.

    S5 tap'n
     
    • Like Like x 3
  11. sharkattack99

    sharkattack99 Senior Member

    Joined:
    Mar 1, 2010
    Messages:
    482
    Likes Received:
    137
    Trophy Points:
    58
    Location:
    Moses Lake
    Ratings:
    +151
    Current Phone Model:
    Samsung Galaxy S8+
    I was thinking that too, but knowing my luck my 2 year old son would Grab it cause either he had to have it and took it when i set it down, or was thinking he was being helpful and taking it to me is when it would catch fire, so probably going into att and see what it will take to get me into the V20 when it comes out.
     
    • Like Like x 1
  12. Gremlin

    Gremlin Active Member

    Joined:
    Feb 18, 2010
    Messages:
    702
    Likes Received:
    93
    Trophy Points:
    43
    Ratings:
    +102
    I bought mine from Costco Verizon Wireless. The first recall was after my 14 days. They were able to put my old phone back and my line as upgradeable.

    I am hoping they can do it again. I am not going to get any new pones until next. I will patiently wait.. I am using my Note 7 like crazy until this weekend..

    R.I.P
     
    • Like Like x 1