Since the last Android update my Razor Maxx HD won't update E:mail unless I make it

Discussion in 'Droid RAZR MAXX HD' started by Meesh, Dec 5, 2013.

  1. Meesh
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    Meesh New Member

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    Anyone else have this problem?
  2. sajokaz
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    sajokaz Active Member

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    Are you referring to G Mail, the stock E Mail app or a Play Store mail app?
  3. Meesh
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    Meesh New Member

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    I'm using Comcast.net E:mail. I have it set to refresh every 15 minutes but it doesn't do it unless I force it manually. I've had the phone for a year and never had this problem until they did the last Droid update a few weeks ago.
  4. turbodave
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    turbodave Member

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    Every once in a while, I'll notice when I pull the home screen down that I have a "background data restriction" notice active. It says tap to disable. I tap it and email starts working normally. I don't know what causes that to happen, and it doesn't happen often.
  5. sajokaz
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    sajokaz Active Member

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    That's odd since there was no mention of e-mail changes in the last update. Like turbodave suggested, do you have any Smart Actions in place that would restrict background data? Or any other app running that restricts data?
  6. Meesh
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    Meesh New Member

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    I haven't changed a thing since I got the phone a year ago.
  7. sajokaz
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    sajokaz Active Member

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    I am assuming you have the Comcast account setup in the default E Mail app? Or, does Comcast have a mail app on the Play Store?
  8. Meesh
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    Meesh New Member

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    I'm using the default E:mail app in the phone.
  9. sajokaz
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    sajokaz Active Member

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    I have had the same three accounts setup in the stock E Mail app for several years on several different phone models and not had many issues. The one time I had an issue with outgoing mail I just removed the account and re-added it to the E Mail app. If you know the account settings, it's usually pretty quick & painless to re-add the account; provided your mail resides on their server and not on your phone only. If your mail is pulled to the phone only I would not suggest removing the account, but if you are only viewing from your phone it should not hurt anything to remove & re-add the account. It might just need a refresh.
  10. Meesh
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    Meesh New Member

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    Hmmmmm! I might give that a try. Thank You!
  11. snowman
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    snowman Member

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    Same as turbo dave for me I have the same issue after update
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