Okay, I was one of the people complaining over in the antenna thread and in other places about poor call handling. I even bought an antenna to go from 75% to 100% bars and was still getting lots of dropped calls with a particular pattern (which you can look up in my other posts).
Last week I called Verizon wireless and complained about the situation and gave them specific data I'd collected on the calls being dropped.
It took 4 days but their tech clearly visited our area, looked seriously at the data I provided, and the problem is now gone! They just left me a message saying that they actually found an issue between two towers in the area interfering with each other and made some network changes based on the data I sent them and their investigations.
I just have to say Way to go Verizon, you have regained my respect!
If you are having problems I recommend gathering data for them to work with and giving them a call!
Here is the (rather humorously mistranscribed) google voice message they left me:
Last week I called Verizon wireless and complained about the situation and gave them specific data I'd collected on the calls being dropped.
It took 4 days but their tech clearly visited our area, looked seriously at the data I provided, and the problem is now gone! They just left me a message saying that they actually found an issue between two towers in the area interfering with each other and made some network changes based on the data I sent them and their investigations.
I just have to say Way to go Verizon, you have regained my respect!
If you are having problems I recommend gathering data for them to work with and giving them a call!
Here is the (rather humorously mistranscribed) google voice message they left me:
[FONT="]Hi. This is [/FONT][FONT="]Janelle at [/FONT][FONT="]verizon wireless. Just [/FONT][FONT="]give me [/FONT][FONT="]a [/FONT][FONT="]call back in regards [/FONT][FONT="]to Trouble [/FONT][FONT="]ticket <removed> in regards to the issue [/FONT][FONT="]reporter [/FONT][FONT="]with dropping call that [/FONT][FONT="]this times, our technician [/FONT][FONT="]visit. By [/FONT][FONT="]the [/FONT][FONT="]time actually were some issues happening [/FONT][FONT="]between the two cell towers in the area[/FONT][FONT="] [/FONT][FONT="]not properly switching service over, which [/FONT][FONT="]was [/FONT][FONT="]actually causing the the signal to drop when you were changing from [/FONT][FONT="]one [/FONT][FONT="]to the next. They did actually [/FONT][FONT="]going [/FONT][FONT="]Invalids infectious actually Gordon correct [/FONT][FONT="]that problem [/FONT][FONT="]in [/FONT][FONT="]everything [/FONT][FONT="]should [/FONT][FONT="]definitely be better as far as [/FONT][FONT="]the dropping [/FONT][FONT="]called [/FONT][FONT="]or concerns. If you have any questions or concerns [/FONT][FONT="]on [/FONT][FONT="]that [/FONT][FONT="]are [/FONT][FONT="]still experiencing [/FONT][FONT="]a [/FONT][FONT="]high number [/FONT][FONT="]of [/FONT][FONT="]dropped calls this a [/FONT][FONT="]free [/FONT][FONT="]to give us a call back at 1(800) 922-0204. You can just use your ticket number as a reference. [/FONT][FONT="]I [/FONT][FONT="]do [/FONT][FONT="]wanna thank [/FONT][FONT="]you [/FONT][FONT="]again for being [/FONT][FONT="]part [/FONT][FONT="]of. Verizon Wireless, and I hope you have a great day. [/FONT]