Ordered online last night. Chat window person said to go ahead and click free second day shipping, they automatically change to free overnight. Got my email this morning from Verizon, your order has shipped..I was like, wow, cool...then hit the tracking link, SECOND DAY, delivered on the 19th..!!!! I've called Verizon a bunch of times, talked to supervisors, etc. NOTHING can be done, once its been processed and shipped. The real bad thing is its shipping from West Chester PA, about 2 hours from me, and I can't get it. Vzw does not allow pickups at FedEx until its been attempted to deliver once already. So that is just great, I have to wait until monday now...arghhh.