Shattered Screen

kevins686

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So I dropped my Thunderbolt Friday night getting out of the car, and the screen is now shattered. Fortunately, it's being held in place by my screen protector, so I've still got a working phone.

Anyway, I've got the Asurion protection plan, so I guess I'm covered fr a replacement. I've heard that the deductible is $50, and that Asurion sends you a refurbished phone. I've also seem to recall that some people here were able to finagle themselves a new replacement phone. If so, how does one go about that? Also, would any problems with an Asurion replacement phone have to be resolved through Asurion, or would I still be able to go to my local Verizon store?
 

johnd09

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I think the deductible is 99 dollars. I think you call assurion and ask for a new phone and they will mark your account to give a new phone if available.

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cloudman7

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Same thing happen to my phone its 100 bucks but they send you a new phone not a refurbished and you go threw the insurance not Verizon and you have to file the clam online you can call but they will tell you to finish it on line.

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That sucks. I've had a couple of drops to hard floors or pavement from 2 or 3 feet but so far my Casemate Pop! case has protected it from injury.
 

TheRockSays

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I have a thunderbolt and incredible. No problems with either until I dropped my incredible on the pavement and resulting in a spiderweb cracked screen.

I just got a refurbished incredible yesterday with a $99 deductible and insurance claim (the only reason I didn't buy a new phone is I'm saving my upgrade for the vigor) So far no issues. I'll keep you posted.

However, my co-worker got a incredible 2 two weeks ago with her insurance claim and $50 deductible after experiencing overheating issues and reboots and battery problems with her original incredible.

Not sure why that is, but I'm pissed and dropping my coverage after this experience!

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HowBoutThatTide

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I have Asurion. Just call them, explain what happened. Also, it IS $50 the first time. After that, it's $100, then $150. And my replacement was a new unit,.it just depends on their current inventory.

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bassJAM

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I got a new unit after I cracked my screen. I'm pretty sure I paid $100 though for the deductible. Dumb phones were always $50, this phone is $100.
 
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kevins686

kevins686

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I put my claim in to Asurion yesterday. I did it online, because when I called, I got a recording telling me I'd be waiting a long time for the next available associate. It cost me a $100, and the phoe should be here today. In the secion where they ask you to describe what's wrong with the phone, after I described the issue, I put in a little blurb saying I'd like a new phone rather than a refurbished one. We'll see, I guess.
 
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