So I dropped my Thunderbolt Friday night getting out of the car, and the screen is now shattered. Fortunately, it's being held in place by my screen protector, so I've still got a working phone. Anyway, I've got the Asurion protection plan, so I guess I'm covered fr a replacement. I've heard that the deductible is $50, and that Asurion sends you a refurbished phone. I've also seem to recall that some people here were able to finagle themselves a new replacement phone. If so, how does one go about that? Also, would any problems with an Asurion replacement phone have to be resolved through Asurion, or would I still be able to go to my local Verizon store?