sounds like u got one with a damaged piece of memory... they should be liable 4 that.... did u get it from asurion... cuz that company is garbage.... i got a phone with no vol buttons or stickers from them once. then i quit getting insurance... if i break my phone i just buy a used one off of ebay... its cheaper than their insurance and i have the choice to pick whatever i want... its a much better deal than the horrible vzw insurance.