I just got my replacement Innotraveller from Seidio. They originally didn't want to warrant the item because I bought it off of Ebay. After a few go rounds on the phone and some abuse from some real A$$HOL3$ on this forum, I was able to get them to accept a return of the item and just received my replacement today. I'm very happy with my new innotraveler car kit. And to the members who tried to bash me for complaining about Seidio, this is for you.