I recently dropped my phone encased in the seidio innocase surface - sapphire blue and one of the tabs that keeps the front plate on broke off in the fall. Is this covered under warranty for a replacement? My order is #302221, hopefully it is, if not I'll obviously have to buy a new one. Another question, would I be able to pay for an upgrade to the "Rugged" line? I no longer have the original packaging to complete an RMA form, so that is obviously out of the question. Any help would be appreciated.