Screen won't turn on after phone call

Discussion in 'HTC Rezound' started by ErcDaMerc, May 14, 2012.

  1. ErcDaMerc
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    ErcDaMerc Member

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    After making phone calls if I turn the screen off right away it won't come back on unless I plugg the phone in to a power source (the screen turns on-it does not have to reboot). Any ideas?

    It also no longer turns the screen on when I move the phone away from my face. Coming from the droid1 which was horribly slow at that I miss how my rezound used to respond promptly if I needed to enter numbers or end the call.

    I'm running stock everything...

    Thanks!
     
  2. MrSmith317
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    MrSmith317 Moderator Premium Member

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    You might have a bad phone. You can try the Verizon prescribed factory reset(which they will tell you to do before they exchange it) and see if that helps.
     
  3. ErcDaMerc
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    ErcDaMerc Member

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    Awe, that's not what I wanted to hear... Thanks for your advice!
     
  4. sculptedstylus
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    sculptedstylus Member

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    Why not try a hard-reset before thinking about a FR, it couldn't hurt (chicken soup theory!).
     
  5. usefulidiot127
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    usefulidiot127 New Member

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    After 2 months of owning the phone with no problems, my stock unrooted Rezound is now doing the same thing. What the heck? Super annoying. I'll try the factory reset before bringing the phone in for a replacement, I guess.
     
  6. usefulidiot127
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    usefulidiot127 New Member

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    Mystery solved! Who knew a screen protector could cause such serious problems... The screen protector I recently installed on my phone was interfering with the proximity sensor, causing ALL of my problems. Took it off and it's perfect now. VERY happy I didn't return this phone.
     
  7. Malcaver49
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    Malcaver49 New Member

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    Mine does the same thing but I am not using a screen protector. Hate to do a factory reset.
     
  8. ErcDaMerc
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    ErcDaMerc Member

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    I haven't done anything to try correcting this yet but if you turn the screen on and press end call and then go to the home screen it tends not to have issues. If you can't get hhe screen back on just plug the phone in and it turns back on.

    That's no fix but it's tolerable for now. My phone has been acting weird for a couple days so I might need a reset anyway...
     
  9. ErcDaMerc
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    ErcDaMerc Member

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    Hard reset worked... I had no 4g all week so I finally had to do it :(
     
  10. sumo813
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    sumo813 New Member

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    I've been having this same issue and have not been wanting to the the reset. Hopefully MyBackup does what it's supposed to (haven't used it for restore yet) and gets me back to where I want to be without much work. I'll have to give this a go over the weekend, since I will be using the phone more now for business purposes.

    Thanks for the posts/info.
     
  11. ErcDaMerc
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    ErcDaMerc Member

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    Oops-sorry
     
    Last edited: Jul 6, 2012
  12. ErcDaMerc
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    ErcDaMerc Member

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    oops-sorry
     
    Last edited: Jul 6, 2012
  13. ErcDaMerc
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    ErcDaMerc Member

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    The reset worked for a little while but the problem came back. Then i installed the leak and i'm still having issues though not as bad... it's probabl an app or widget to blame.

    Also, after a reset i like to go to google market on the computer and scroll through my apps. You can click install from there and your phone will download them. It's faster than doing it direct on your phone plus i dont like back-up apps because they might re-install the problem that caused you to reset in the first place.

    Gool luck - we should probably reset and then install apps one at a time to see which is causing the problem... i don't have the time or the patience for that right now.
     
  14. sumo813
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    sumo813 New Member

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    Yeah, I figured the same, but can't think of what I may have installed about the time this started happening.

    Great point on the google store from the PC. Didn't think of that, or the issue with the backup either. But in the same boat... not enough time to go one by one to try and pinpoint what the issue is. Only think I could think of is to run an app listing all the apps installed and post it to see if there is one (or more) in common and go from there.

    Thanks again!
     
  15. portun8
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    portun8 New Member

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    4th HTC Rezound in 3 weeks still flaky - die evil phone die

     
    Last edited: Jul 18, 2012
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