Screen won't turn on after phone call

Discussion in 'HTC Rezound' started by ErcDaMerc, May 14, 2012.

  1. ErcDaMerc

    ErcDaMerc Member

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    After making phone calls if I turn the screen off right away it won't come back on unless I plugg the phone in to a power source (the screen turns on-it does not have to reboot). Any ideas?

    It also no longer turns the screen on when I move the phone away from my face. Coming from the droid1 which was horribly slow at that I miss how my rezound used to respond promptly if I needed to enter numbers or end the call.

    I'm running stock everything...

    Thanks!
     
  2. MrSmith317

    MrSmith317 Moderator Premium Member

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    You might have a bad phone. You can try the Verizon prescribed factory reset(which they will tell you to do before they exchange it) and see if that helps.
     
  3. ErcDaMerc

    ErcDaMerc Member

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    Awe, that's not what I wanted to hear... Thanks for your advice!
     
  4. sculptedstylus

    sculptedstylus Member

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    Why not try a hard-reset before thinking about a FR, it couldn't hurt (chicken soup theory!).
     
  5. usefulidiot127

    usefulidiot127 New Member

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    After 2 months of owning the phone with no problems, my stock unrooted Rezound is now doing the same thing. What the heck? Super annoying. I'll try the factory reset before bringing the phone in for a replacement, I guess.
     
  6. usefulidiot127

    usefulidiot127 New Member

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    Mystery solved! Who knew a screen protector could cause such serious problems... The screen protector I recently installed on my phone was interfering with the proximity sensor, causing ALL of my problems. Took it off and it's perfect now. VERY happy I didn't return this phone.
     
  7. Malcaver49

    Malcaver49 New Member

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    Mine does the same thing but I am not using a screen protector. Hate to do a factory reset.
     
  8. ErcDaMerc

    ErcDaMerc Member

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    I haven't done anything to try correcting this yet but if you turn the screen on and press end call and then go to the home screen it tends not to have issues. If you can't get hhe screen back on just plug the phone in and it turns back on.

    That's no fix but it's tolerable for now. My phone has been acting weird for a couple days so I might need a reset anyway...
     
  9. ErcDaMerc

    ErcDaMerc Member

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    Hard reset worked... I had no 4g all week so I finally had to do it :(
     
  10. sumo813

    sumo813 New Member

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    I've been having this same issue and have not been wanting to the the reset. Hopefully MyBackup does what it's supposed to (haven't used it for restore yet) and gets me back to where I want to be without much work. I'll have to give this a go over the weekend, since I will be using the phone more now for business purposes.

    Thanks for the posts/info.
     
  11. ErcDaMerc

    ErcDaMerc Member

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    Oops-sorry
     
    Last edited: Jul 6, 2012
  12. ErcDaMerc

    ErcDaMerc Member

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    oops-sorry
     
    Last edited: Jul 6, 2012
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