Screen won't turn off

Discussion in 'Samsung Galaxy S4' started by Oatmeal, Jul 11, 2013.

  1. Oatmeal

    Oatmeal New Member

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    My screen will not turn off for any reason.
    I set it to the 15 second timer and waited for about 5 minute. nothing
    Pressing the power button does not make it turn off, but holding it makes the standard Power off/Airplane/Restart menu appear, so it isn't just broken.
    If I download an app to turn the screen off, it turns off for about 1/4 a second and then turns back on.
    I've tried wakelock detector, but it doesn't give me any apps keeping the screen on.
    I've restarted it a few times, did a hard reset, and I even did a factory reset.

    No idea what's causing this.
     
  2. leeshor

    leeshor Gold Member

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    Welcome to the forum

    If you have done all those things and none worked I would get it exchanged.
     
  3. FoxKat

    FoxKat Premium Member
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    I concur with him^. If it performed the same after a full factory data reset, I'm going to choose Replacement.

    Sent from my DROID RAZR using Tapatalk 2
     
  4. jseah

    jseah Active Member

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    This may seem pretty obvious, but do you have Smart Stay turned on? This is the option where the screen will stay on as long as the phone detects you looking at it. Try turning that off and see if the screen shuts off.
     
  5. Oatmeal

    Oatmeal New Member

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    Yes, I've disabled smart stay and every feature under it.
    I've managed to kinda have some success with an app called Screen Standby, but occasionally I can't turn the screen back on, and I'm not sure if it's as effective since it just turns the screen off. If I have youtube or anything open when the screen goes off, I can still pause/play/change the video for example.
     
  6. leeshor

    leeshor Gold Member

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    The problem you described may be an indication that there is a hardware problem somewhere if the reset did nothing to help. Trying to "patch" the problem with an app isn't the best answer IMO as something else could go wrong in the future. I would follow the previous suggestions of returning it.
     
  7. dillonfamor

    dillonfamor New Member

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    same problem

    I've had this same exact issue for over a month now. It's killing my battery. I just pull up a black image and hope I dont bump the screen with my hand in my pocket. My phone is rooted also.:mad:
     
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